Job Description

Business unit, Department, ReportingBusiness Unit Operate
Department Service Delivery
Reports To Senior Manager: Service Delivery Management
Grade S5Core DescriptionResponsible for co-coordinating the delivery of services at Sanlam. Ensure long-term healthy client relationships, acting as the bridge between the client and our operational delivery teams. Ensure the highest level of operational service delivery.Key Deliverables / Primary FunctionsMonitors and reports on service levelsOwns the "front office" - all of the customer/user experience: Service Desk, Service Level Management, Customer Relationship, AvailabilityEnsure that existing services stay up and runningOnce a call is logged by CFC, the SDM need to track this until resolved with the service providers of which Openserve is by far the biggest.Core Functional Skills & CapabilitiesComputer LiteracyTelephone EtiquetteInterpersonal skillsCommunicationProfessionalismPunctualityTime and Priority ManagementOffice ManagementBusiness WritingEditing and Proof readingDeadline MangementCore Behavioural CompetenciesJob MatchDelivering Results & Meeting customer expectationsPlanning & OrganisingWorking with peopleDeciding & Initiating ActionAchieving personal work goals & objectivesMinimum QualificationsNQF 6: 3 year Degree/ Diploma/ National Diploma in Commerce or IT/EngineeringOR NQF 4: Grade 12Additional Education -Preferred /AdvantageExperience5 years' relevant experienceOR if Grade 12; 7 years relevant experienceCertificationsNoneProfessional Memberships in Relevant IndustryLevel of Engagement & Span of ControlSpan of Control 0 - 4Special Requirements / Employment ConditionRequired to travel locally and/or internationallyWorkplace / Physical RequirementsFull-time Office Based position.Billable"BCX is an equal opportunity employer and appointments will be made in line with our employment equity plan and talent requirements. We seek to promote the employment and advancement of designated groups, inclusive of people with disabilities, while building an inclusive workforce that embraces diversity."

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