Job Description

Business unit, Department, ReportingBusiness Unit CPS
Department EIS
Reports to Manager Active Directory COE
Job Grade/Level S5Core DescriptionInstall, monitor, test and maintain cloud and infrastructure solutions. To provide specialised technical support (technology specific) and guidance through high level analysis, diagnosis and problem solving. This includes support, installation, implementation of IT systems for client specific projectsKey Deliverables / Primary Functions

• Acts as the customer facing interface between Customer/Account and 3rd parties
• Be first point of escalating for service delivery complaints (all priority levels) with support teams
• Oversees Service Management, Service Operations & Service Reviews to meet service standards in line with service level agreements and drive continuous service improvement
• Manage Due Diligence reports and Proposals for new clients
• Assist in the recommendation of product sets and define the go-to-market strategy supportive of company strategies.
• Active support and maintenance of Active Directory, Azure Active Directory, Microsoft Identity Management infrastructure is aligned to defined levels of quality, standards and operability as defined within negotiated and agreed service level agreements, service level parameters or contracts. From service transition, for the duration of the service agreement until migration or decommissioning,
• Create and maintain technical infrastructure standards & procedure.
• Evaluate operational compliance and assist in audit reviews.
• Participate in technical design and assist in defining thresholds for monitoring and support.
• Actively identify any contribute or manage of risk.
• Collaborate and strive to optimise engagement between BCX Divisions and establish and enhance relationships with customers and vendors.

Core Functional Skills & CapabilitiesCommunicationTeamworkMicrosoft AzureRisk ManagementMeeting Customer ExpectationsCore Behavioural CompetenciesCulture MatchJob MatchDeciding & Initiating ActionApplying expertise & TechnologyDelivering Results & Meeting customer expectationsPresenting and Communicating informationLeading and supervisingMinimum QualificationsNQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology or Computer ScienceOR NQF 4: Grade 12Additional Education -Preferred /AdvantageExperience5 years' experience Active Directory, Microsoft Identity Management, Azure Active Directory.OR7 years' experience Active Directory, Microsoft Identity Management, Azure Active Directory.CertificationsAzure CertificationActive DirectoryEnterprise ArchitectureProfessional Memberships in Relevant IndustryLevel of Engagement & Span of ControlSpan of control 0
Level of Engagement Interact with similar levels and various stakeholders within and outside BCXSpecial Requirements / Employment ConditionValid Drivers licenseAbility to work extended /long hours as and when requiredWorkplace / Physical RequirementsHybrid Remote WorkerBCX is an equal opportunity employer, and appointments will be made in line with our employment equity plan and talent requirements. We seek to promote the employment and advancement of designated groups, inclusive of people with disabilities, while building an inclusive workforce that embraces diversity.

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