Spec: System Engineer (sanlam)

Bellville, Cape Town, South Africa
BCXP
24 Current Jobs Openings
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Job Description


Business unit, Department, ReportingBusiness Unit CPS
Department EIS
Reports to Manager Back up and Storage
Job Grade/Level S5Core DescriptionInstall, monitor, test and maintain cloud and infrastructure solutions. To provide specialised technical support (technology specific) and guidance through high level analysis, diagnosis and problem solving. This includes support, installation, implementation of IT systems for client specific projectsKey Deliverables / Primary Functions

  • Acts as the customer facing interface between Customer/Account and 3rd parties
  • Be first point of escalating for service delivery complaints (all priority levels) with support teams
  • Oversees Service Management, Service Operations & Service Reviews to meet service standards in line with service level agreements and drive continuous service improvement
  • Manage Due Diligence reports and Proposals for new clients
  • Assist in the recommendation of product sets and define the go-to-market strategy supportive of company strategies.
  • Create and maintain technical infrastructure standards & procedure.
  • Evaluate operational compliance and assist in audit reviews.
  • Participate in technical design and assist in defining thresholds for monitoring and support.
  • Actively identify any contribute or manage of risk.
  • Collaborate and strive to optimise engagement between BCX Divisions and establish and enhance relationships with customers and vendors.
  • Operational standby and afterhours work as required for projects and 24x7 Operations
Core Functional Skills & CapabilitiesCommunicationTeamworkRisk ManagementCommvaultMeeting Customer ExpectationsCore Behavioural CompetenciesJob MatchCulture MatchApplying expertise & TechnologyLearning & ResearchingPresenting and Communicating informationCreating & InnovatingAnalysingMinimum QualificationsNQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology or Computer ScienceOR NQF 4: Grade 12Additional Education -Preferred /AdvantageExperience5 years experience in modern data protection strategies, with a key focus on Commvault and workflows, APIs and AutomationOR7 years experience in modern data protection strategies, with a key focus on Commvault and workflows, APIs and AutomationCertificationsPreferred/Advantageous Certifications:ITIL Foundational V3/4VMware VCPVEEAMNetBackupMicrosoft CertificationsLinux Certification (CompTIA Linux, LPIC)Commvault Certification Engineer level required (Certified Expert preferred)IBM Spectrum ProtectCertified in public cloud i.e. Microsoft Azure or Amazon AWSPython and or PowerShell (experience advantageous)Professional Memberships in Relevant IndustryLevel of Engagement & Span of ControlLevel of Engagement Operational/Technical/Management
Span of Control 0Special Requirements / Employment ConditionValid Drivers licenseAbility to work extended /long hours as and when requiredWorkplace / Physical RequirementsFull-time Client Based PositionBillable

BCXP

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Job Detail

  • Job Id
    JD1309720
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Bellville, Cape Town, South Africa
  • Education
    Not mentioned
 
 
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