Job Description

Company DescriptionAbout Kaelo
Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa - products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and employee assistance programmes.The Specialised Managerial Consultant will provide quality guidance, support and coaching to the managers of Kaelo Lifestyle clients engaging in the programme.Further to this the Managerial Consultant will be responsible for managing formal referrals.SPECIAL REQUIREMENTSConducting managerial assessments when managers formally refer employees into the EAPProviding feedback, guidance, coaching and support to the manager during the formal referral processProvide managers with tools and techniques when dealing with difficult employeesAssist managers in dealing with the various challenges related to their managerial rolesProvide guidance and coaching around leadership skills, management skills and soft skills required in managerial roles.Log case notes on all interactions with clients on the EAP system.QualificationsPERSON DETAILS: WORK EXPERIENCEREQUIREDMinimum of 5 years EAP or related counselling experiencePREFERREDTelephonic counselling experienceEDUCATION: QUALIFICATIONS: ACCREDITATIONS WITH PROFESSIONAL BODYREQUIREDQualified social worker, psychologist or registered counsellorRegistered with the relevant professional bodyPREFERREDTECHNICAL SKILLS OR KNOWLEDGEREQUIREDProficient in relevant computer applicationsRequired language proficiencyKnowledge of customer service principles and practicesKnowledge of call centre telephony and technologyGood data entry and typing skillsKnowledge of administration skills and processesPREFERREDSome experience in a call centre or customer service environmentAdditional InformationPERSONAL ATTRIBUTES : COMPETENCIES

• Accountability
• Communication
• Business writing skills
• Efficient and effective mindset
• Planning and organisation
• Resilient and adaptive
• Self-development
• Significance and values oriented
• Ethical

Kaelo