Job Description

Company Description

About Kaelo

Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa - products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and employee assistance programmes.

The Specialised Managerial Consultant will provide quality guidance, support and coaching to the managers of Kaelo Lifestyle clients engaging in the programme.


Further to this the Managerial Consultant will be responsible for managing formal referrals.

SPECIAL REQUIREMENTS

Conducting managerial assessments when managers formally refer employees into the EAP


Providing feedback, guidance, coaching and support to the manager during the formal referral process


Provide managers with tools and techniques when dealing with difficult employees


Assist managers in dealing with the various challenges related to their managerial roles


Provide guidance and coaching around leadership skills, management skills and soft skills required in managerial roles.


Log case notes on all interactions with clients on the EAP system.

Qualifications

PERSON DETAILS: WORK EXPERIENCE

REQUIRED

Minimum of 5 years EAP or related counselling experience

PREFERRED

Telephonic counselling experience

EDUCATION: QUALIFICATIONS: ACCREDITATIONS WITH PROFESSIONAL BODY

REQUIRED

Qualified social worker, psychologist or registered counsellor


Registered with the relevant professional body

PREFERRED

TECHNICAL SKILLS OR KNOWLEDGE

REQUIRED

Proficient in relevant computer applications


Required language proficiency


Knowledge of customer service principles and practices


Knowledge of call centre telephony and technology


Good data entry and typing skills


Knowledge of administration skills and processes

PREFERRED

Some experience in a call centre or customer service environment

Additional Information

PERSONAL ATTRIBUTES : COMPETENCIES

Accountability Communication Business writing skills Efficient and effective mindset Planning and organisation Resilient and adaptive Self-development Significance and values oriented * Ethical