Job Description

Closing Date 2024/07/17
Reference Number SAA240621-1
Job Title Specialist Auditor Inflight Services and Safety
Division Operations
Business Unit Quality Assurance
Job Type Permanent
Location - Country South Africa
Location - Province Gauteng
Location - Town / City Kempton Park
Job PurposeThe role is responsible to monitor compliance with and adequacy of all the Airlines policies, processes and procedures relating to South African Civil Aviation Regulations, applicable foreign regulations, IOSA- and ISAGO standards and SAA standard operating procedures, through the conduct of audits, inspections and quality investigations in all areas related to Inflight Services and Safety of the Airline and applicable third-party service providers, in order to proactively identify undesirable conditions and applicable areas requiring improvement.The role is further responsible for interaction with various levels of management both internally and externally to recommend, initiate and approve corrective action in these instances in line with SAAs Quality Assurance Programme and ISO standards, to ensure the principles of continual improvement are applied throughout the organisation
Principal Accountabilities

• Provide input into the design of the Quality Assurance Strategy taking into account specialist expertise, best practice, benchmarking and market standards etc.
• Recommends policies, processes, action plans and systems to support implementation of the strategy
• Analyse cost drivers and provide recommendations on profitability of department
• Calculate and submit budget requirements
• Ensure the effective application of the quality management functions to assist in the reduction of non-compliances and the impact thereof on efficiency in the applicable areas in relation to acceptable levels of regulatory compliance and the retention of IOSA registration (linked to STAR Alliance and IATA membership, vital to SAA business processes)
• Enforce Governance and Risk Management policies, processes and systems
• Engage in trend analysis, benchmarking, research, best practice to support optimisation of department
• Manages projects to contribute to the optimisation of the Quality Assurance function
• Assist with the structuring and implementation of IOSA and/ or ISAGO principles to enable the retention of required certifications
• Liaise with applicable departments to determine any requirements for ad-hoc audits to special requirements or standards that need to be conducted during an audit period and accommodate these requests into the audit schedule
• Plan and conduct regulatory compliance surveys on behalf of and in conjunction with SAA departments engaged in Maintenance, Flight Operations, Dispatch and OCC (inclusive of third party services providers)
• Correlate and analyses data received, compile reports and make recommendations for improvements
• Apply the applicable audit processes to reports to ensure the principles of continual improvement are applied to survey outcomes
• Provide assistance to the various applicable areas, departments and functions in preparation for SACAA AOC and/or ad-hoc audits, as well as IOSA/ ISAGO and code-share audits, providing guidance on effective and efficient means of compliance with the required standards and the implementation of corrective measures as and when required
• Act as an audit guide during the conduct of audits on the Airline, as per the prescriptions and functions detailed in the Corporate Quality Management Manual, at the behest of the Manager Quality Assurance
• Initiate, facilitate and execute projects relating to process improvement related to Maintenance, Flight Operations, Dispatch and OCC under the supervision of the Manager Quality Assurance
• Report on results, develop and deliver presentations on results
• Train departmental managers in the utilisation of the quality assurance database, as appropriate to the functions of the department, for completeness and accuracy of audit information contained in the database, towards audit closure and generation of statistical data
• Implement the quality assurance database (IQSMS) and promotion of utilisation thereof within SAA departments and external service providers (when required) to increase quality assurance departmental efficiencies
• Liaise and negotiate with management and provide information and advice on effective and efficient corrective actions and improvement initiatives
• Assist departments with the process mapping and the production of policies, processes and procedures
• Research and determine applicable standards, regulations and requirements applicable to customer interactions and related functions within the Airline
• Research and develop a database of third-party service providers that are contracted to provide services to SAA
• Populate with information regarding specifics as contract duration and/ or any extensions to the contract, service level agreements and/ or any measurable specifics relating to customer related service and/ or functions
• Maintain and update the database on an annual basis as minimum or more frequently at the behest of the Manager Quality Assurance
• Develop an audit schedule to accommodate third party service providers, as well as make provision for the monitoring the status of audits completed, dropped/ re-scheduled audits and follow-up actions required flowing from completed audits, as per the requirements of the SACAA regulations/ IOSA
• Apply the Quality Assurance Programme and Quality Management System, processes and procedures to the audit schedule through the conduct of quality audits and/ or inspections
• Perform audit duties
• Implement and maintain SAAs documentation management system
• Produce quality assurance programme statistics and monthly reports

Qualifications & Experience

• A relevant Bachelor Degree in Quality Management Systems and/ or related field e.g. safety management systems at NQF level 7 and/or 5 -7 years experience in a Safety/ Quality assurance role
• Quality management systems (ISO 9001 or SABS)
• IOSA airline internal auditor training completed and/ or auditor qualification in an associated field
• Documentation management systems and business processes
• Experience with IOSA ground handling audits and knowledge of the ISAGO programme
• Experience with customer service audits and requirements
• Aviation related courses:

• Safety Management Systems
• Crew Resource Management/Root Cause Analysis
• Dangerous Goods Certification Category 6/Group A
• Certifications required:

• Applicable ground and cargo handling training and courses ysis
• Accident/ Incident Investigation
• IOSA Internal Airline Auditor certification as well as one of the following: ISO Auditor or current or previous ISAGO Auditor accreditation
• Experience in operational areas other than listed above e.g. pilot/cabin crew/ground handling/cargo etc.

Knowledge and Skills

• Audit principles, procedures and methods/ ISO principles and requirements
• Conflict management
• Management systems and reference documents- applicable SAA manuals containing Ground and Cargo Ops requirements and standards (e.g. FOM Parts/ GRH/ CCMM/ SEMS/AVSEC manuals)
• Documentation Management Systems

• ISO and IOSA document requirements and elements
• Writing policies, processes and procedures
• Organisational context (aviation/ foreign regulations/ industry best practice/ aviation programmes) as well as Civil Aviation
• Regulations and IOSA standards

• Structures, business and management practices within applicable areas of the function
• Cultural and social aspects of auditees
• Applicable legal and contractual requirements( e.g. SACAA CARs and CATS/ ICAO Annexes/ foreign regulatory differences) and other requirements that apply to auditees within Ground and Cargo Ops areas of the organisation
• Principles and application of sampling methods and related consequences thereof
• Detailed knowledge of quality assurance database (IQSMS) and administration functions
• Statistical analysis
• Advanced Microsoft Office skills
• Application of codes of conduct
• Application of audit principles, procedure and methods
• Time management
• Interviewing, listening, observing and reviewing skills
• Use of sampling methods as appropriate to the area being audited
• Attention to detail
• Analytical skills
• Judgement
• Administration skills
• Report writing
• Effective communication skills
• Minute taking and meeting management
• Change management
• Presentation and facilitation skills

Attributes

• Engages in crucial conversations
• Manages projects
• Facilitates change and innovation
• Implements and aligns to vision
• Delivers value
• Values team diversity
• Role models behaviours and values

Additional InformationSAA is using an online recruitment tool. Applicants are required to complete an individual registration profile capturing essential personal and career selection criteria. Applicants must please note that they only need to complete the online registration once and thereafter they can update their online profiles as and when necessary.PLEASE NOTE: The onus are on applicants to ensure all mandatory fields are completed. Incomplete online profiles will be disqualified from the application process. Online profiles are used for screening and shortlisting purposes. A CV is only for verification and record keeping purposes. Applicants need to ensure that their online profiles are completed with correct and current information. Incomplete sections can disqualify applicants from the screening and selection process.This applies to all internal and external applicants.---oOo---SAA will make use of an internal employee referral programme for all permanent vacancies advertised externally on the E-recruitment site. The normal advert and application process will still apply alongside the programme. Terms and conditions as published on MySAA apply.

South African Airways