Job Description

.When it comes to putting people first, we're number 1.The number 1 Top Employer in South Africa.
Certified by the Top Employer Institute 2024.Role Purpose/Business Unit:To document, scope, implement, maintain and monitor Vodacom's Chatbot - TOBiYour responsibilities will include:Chatbot technologies

• Familiar with Chatbot technologies and architecture
• Translate business requirements into actionable technical specifications and ability to train Bot on utterances, intents and entities.

Chatbot Development

• Translate designs and documentation into journeys on the bot development tool
• Familiarise yourself with Telecoms processes and technologies in a cross-functional matrix organisation
• Basic Software development

Troubleshooting

• Analyse, fix, and test bugs in the Chatbot environment

Testing and optimisation

• End-to-end testing of Chatbot journeys
• Customer feedback and optimisation

Reporting

• Feedback to key stakeholders on the performance of Chatbot interactions

The ideal candidate for this role will have:

• Matric is essential
• 3-year degree/diploma is essential (pref B.Com)
• Relevant job-related experience

OR

• Matric is essential
• Job-specific certification / short diploma's / short courses
• Relevant job-related experience

Experience:

• Understanding of call center processes and technologies
• Natural Language Processing (NLP) Programming
• Customer-centric
• Analytical thinking
• Excellent verbal and written communication skills

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fiber connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 30 May 2024.The base location for this role is Century City.The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.Commitment from VodacomVodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of peoples individual differences - we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.

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