Specialist: Customer Journey Mapping2024-09-11 - 2024-10-31PermanentCPT001662FintechWestern Cape, Cape TownThe Specialist: Customer Journey Mapping reports to the Manager: Customer Journey Mapping and is tasked with mapping, analysing, and improving the customer experience across all touchpoints.
This role includes working with various teams to develop and execute strategies aimed at enhancing customer satisfaction, loyalty, and engagement.
Additionally, the Specialist will analyse the customer lifecycle and touchpoint interactions for the brand, providing recommendations on where a more customer-centric approach could be beneficial.Key Responsibilities:
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