Specialist: Customer Monitoring

Johannesburg, GP, ZA, South Africa

Job Description

Empowering Africa's tomorrow, together...one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
To support and optimize automated transaction monitoring systems using relevant data and analytical tools, while having a firm understanding of the financial crime regulatory environment.

Stakeholder Engagement and Relationship Management:Build and maintain relationships with internal and external stakeholders, including Corporate and Investment Banking (CIB), Retail, Relationship, Business Banking, and Product Solutions Clusters. Collaborate with Absa Regional Operations (ARO) Money Laundering Reporting Officers (MLROs), technology teams, and project teams to enhance team effectiveness.

Optimization of Systems and Processes:Implement capabilities for ongoing optimization of NetReveal rules, focusing on measurable improvements (e.g., false positives, conversion rates). Create dashboards for alert generation and SLA tracking to support data-driven decision-making. Ensure all processes within the Customer Regulatory Reporting and Support team are documented and formalized.

Regulatory Compliance and Reporting:Map transaction codes to ensure compliance with regulatory requirements, including periodic updates and confirmations by relevant countries. Provide accurate and timely responses to regulatory information requests. Support Assurance and Audit teams by supplying requested information promptly.

Efficiency Improvements:Deliver tangible improvements in efficiencies within the Customer Monitoring and Review team. Implement a streamlined process for managing change requests, ensuring all requests are logged, approved, and implemented effectively.

Issue Management and Troubleshooting:Perform troubleshooting for incidents and escalate issues when necessary. Maintain service level agreements (SLAs) with stakeholders to ensure accountability.

Collaboration with External Vendors and Stakeholders:Engage with third-party suppliers/vendors to enhance the effectiveness and efficiency of the team. Fully embed available tools and systems to improve operational effectiveness.

Proactive Ownership and Innovation:Take initiative in managing Intelligence and Surveillance (I&S) responsibilities. Drive innovation and implement enhancements that optimize team processes and outputs.

Experience RequiredExperience in building, creating, and maintaining transaction monitoring rules, with hands-on transaction monitoring experience considered a strong advantage Strong knowledge of AML regulations, compliance frameworks, and financial crime typologies. 3 - 5 Years Experience with AML transaction monitoring systems (e.g., NetReveal). 3-5 Years experience years in business process optimization roles (beneficial) Knowledge of data analytics would be highly advantageous Solid understanding of financial crimes, including money laundering, terrorist financing, and fraud schemes Proficiency in managing financial crime systems, including transaction monitoring software Strong analytical skills with the ability to interpret complex data and identify patterns indicative of suspicious activities Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external vendors Proven ability to thrive in a fast-paced environment, managing multiple priorities and deadlines effectively

EducationBachelor`s Degrees or Diploma: Computer Science, Information Technology, or related Certificate in Power BI

Education
Bachelor`s Degrees and Advanced Diplomas: Law, Military Science and Security (Required)Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.Absa Bank Limited reserves the right not to make an appointment to the post as advertised

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Job Detail

  • Job Id
    JD1398062
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Contract
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Johannesburg, GP, ZA, South Africa
  • Education
    Not mentioned