Specialist Online Sales Support.commercial Operations Sa
Job Description
The Specialist: online service and operations sales and service support, operates within the Online Channels and is responsible for addressing and resolving the online customer sales and service responses over live chat, inbound phone calls and social media.
Every piece of feedback is important to the digital channels, be it in the service delivery of getting an item to our customer on time, or directing a customer purposefully to their nearest store/channel The customer experience support role is to capture, report and resolve the feedback from our Customers in regard to their experience, working with the MTN CEX framework. o Management of customer emails with daily priorities of correct response, follow-up and resolution is key to this role. Keeping them on script and knowing when to escalate for 100% satisfaction is your priority.
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Job Detail
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Job IdJD1398286
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationGP, ZA, South Africa
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EducationNot mentioned