Job Description

About the job Specialist Platform and Compute EngineerSpecialist Platform and Computer EngineerQualifications:Graduate or qualified by experience with ideal certifications such as:Microsoft Azure AZ-104 - Microsoft Azure Administrator AssociateMicrosoft Certified: Azure Solutions Architect Expert (AZ-305)VMware VCP VCP-DCV 6.x, 7.x, 8.xHuawei Storage HCIA, HCIPHitachi StorageDell EMCDell Server certifications an advantageHPE Server certifications an advantageNetApp NCTA, NCDA, NAHSE, NCSE, NCIE SAN an advantageITIL FoundationExperience:Essential (6 7 Years):VMware vSphere 6.x 7.xMicrosoft Hyper-VEnterprise storage such as Dell, HPE, IBM, EMC, Huawei, HitachiExperience working on SAN Fabric Switches (Brocade and Cisco)Server hardware support such as Dell, HP, IBMAzure IAASExperience of administering/troubleshooting Windows ServerO365/M365 deployment, migration, and administrationDesirable (Any):Azure AVDSynology StorageExperience of administering/troubleshooting LinuxExposure to managing PCI-DSS compliant environmentsVMware SRM, vSphere ReplicationExperience of deploying/administering/troubleshooting MS SharePointExperience working on Cisco Nexus SwitchesExperience working on VMware NSX and vCloud DirectorScripting knowledge: PowerShell, Power CLIKnowledge of container technologies such as KubernetesCisco UCSVeeam BackupCommvault (Metallic in particular)Role Responsibilities:Maintain service availability for customers by performing routine maintenance, failover testing, implementing best practices, pro-active monitoring of alerts and status changes, etc.Perform project-related duties with regards to new and changing infrastructure deployments as required.Regularly update customers on progress of incidents, problems, and changes by telephone and email.Regularly update The Company ticketing system (Service Now / Autotask) with quality notes detailing progress and actions completed on open incidents, problems, and change requests.Complete customer Change Requests, including impact and risk analysis, implementing out of hours where required.Provide technical consultancy to all other areas of the business to ensure the integrity, performance, and support of new opportunities that involve Platform and Compute Support.Provide prompt senior technical assistance on customer incidents when Tier 1 skills have exhausted resolution attempts.Find technical solutions to problems where necessary and practical, without compromising the commercial viability of current and future platform solutions.Stay up to date and accredited within the current technologies.Capture repeat faults and undertake root cause analysis.Proactively identify fault trends.Where required, perform the Lead Engineer role for some of The Companys key customers on a support, service transition, and project basis.Work as part of the on-call rota and ensure resources are always available 24X7 and respond within SLA time frames to any calls from out of hours.Attend the Change Advisory Board for customer change requests.Attend meetings and working parties to represent Platform and Compute Support where necessary.Attend customer meetings to provide technical consultancy, usually by VC but occasionally on-site.Attend customer sites for onsite project and support-related activities.Undertake technical audits for key customers where issues have been identified and as part of the Service Improvement Process.Work closely with the solutions area of the business regarding developing new services and proposals.Ensure all Customer documentation is kept up to date.Provide input to customer-facing Technical Incident Reports.Help identify gaps in existing technical documentation, knowledge, and skills.Create and maintain technical customer documentation.

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