Job Description

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Certified by the Top Employer Institute 2024.Role Purpose/Business Unit:The role of the Specialist: Regional County Field Force Operations is accountable for the delivery of the relevant operational SLA and KPIs defined in Field Force Operations contracts, supervise outsourced partners, ensuring the delivery of network performance targets, supporting to build and operate best network. Serve as primary partner interface for all stakeholdersYour responsibilities will include:

• Manage all escalations to and from VDC as well the Operational relationships with partner Suppliers and internal teams.
• Identification of potential process issues and implementation of improvement plans.
• To assist FFO Partner to resolve faults on the BSS RAN and transmission network timeously and reduce downtime.
• Drive regular operational performance reviews (daily & weekly) with all outsourced partners, in line with the defined governance requirements.
• Manage trouble tickets and act as a single point of management escalation for all open issues.
• Diagnose network faults, quality faults and rectify or recommend corrective measures when necessary to improve network availability in the region
• Support and resolve network degradation in order to improve customer experience and benchmark performance.
• To provide technical support to Regional TX, RPO & ANOC on all Maintenance and TX related faults in the network.
• Accountable for Technical Assurance, operational management of RAN vendors and technical support for new products integration in our RAN network.
• To manage and support logistics around implementation of projects.
• Conduct site acceptance (quality control) on work done by contractors to ensure that the set standards are met and all policies and procedures are compiled to and liaise with the different role-players (Planning, Customer Care, ANOC, Installations, Property, External parties) and provide support in order to ensure effective communication and feedback as well as to enhance cooperation.
• Perform quality assurance and acceptances on delivery of commissioned RAN systems. Review invoices from the suppliers and approve in conjunction with Radio operations manager/regional Executive Head of Department.
• Assist in driving network improvement projects related to power upgrades and cooling on BTS sites in the region.
• To provide weekly and monthly reports on network performance and availability
• Ensure that all Safety, Health and Environmental standards are complied with.

The Ideal candidate for this role will have:

• Matric/Grade 12 (Essential).
• Relevant 3-year Degree/National Diploma in Electrical Engineering (BSc, B. Tech, S4, N6, T3) (Essential) or relevant equivalent qualification.
• Minimum of 3 years' experience in radio networks maintenance.

We make an impact by offering:

• Enticing incentive programs, competitive benefit packages, and an exclusive 13th cheque
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 18 April 2024The base location for this role is Vodacom Polokwane.The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organizational culture that recognizes, appreciates, and values diversity & inclusion.Commitment from VodacomVodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of peoples individual differences - we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.

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