Job Description

Business unit, Department, ReportingBusiness Unit Cloud Platform Solutions
Department Enterprise Infrastructure Solutions
Job grade S5Core DescriptionTo install, monitor, test and maintain cloud and infrastructure solutions. To provide specialised technical support and guidance through high level analysis, diagnosis and problem solving.Key Deliverables / Primary Functions

• Install, maintain, update and administer Backup software.
• Performs backup changes using Change management process and ensures all backups are properly run and completed within agreed backup windows
• Diagnose Backup platform issues and troubleshoot Backup environment for optimal performance.
• System Administration of Backup Systems.
• Perform analysis of backup infrastructure and makes recommendations on improvements to meet business need and future capacity.
• Manage the resolution of complex problems and interfaces with support resources within the organization and the supplier community, providing root cause and remediation to mitigate risk.
• Evaluates and applies software upgrades and support packs as required to solve production problems and/or ensure compliance and system integrity.
• Reviews/audit the existing backup schedules, policies, and operational considerations and recommends and establishes best practices. Ensure Regulatory Compliance.
• Create and update documentation including backup & restore reports (SLA, Job status, Capacity, etc.).
• Documents operational best practices processes and procedures related to the backup environment and recommends changes to procedures, resulting in operations optimization and improved service level agreements.
• Participates in technical exercises for disaster recovery to ensure high reliability and efficiency.

Core Functional Skills & CapabilitiesTroubleshootingICT KnowledgeAttention to detailInfrastructure TechnologyProblem solvingCore Behavioural CompetenciesJob MatchApplying expertise & TechnologyDeciding & Initiating ActionDelivering Results & Meeting customer expectationsFollowing instructions & proceduresWorking with peopleMinimum QualificationsNQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology or Computer ScienceNQF 4: Grade 12 National DiplomaAdditional Education -Preferred /AdvantageNQF 6: 3 year Degree/ Diploma/ National Diploma in EngineeringExperience5 years' system engineering experience.Alternatively, 7 years' system engineering experience. if Grade 12CertificationsNetbackup 8.2 certification.Veeam with replication certification.Veritas appliance certification (Flex and Access).Certification in VMWare and VSphere.Certification in Microsoft Windows and Linux.ITIL FoundationProfessional Memberships in Relevant IndustryLevel of Engagement & Span of ControlSpan of Control 0
Level of Engagement Operational/Technical/ManagementSpecial Requirements / Employment ConditionAbility to cope under pressureAbility to work extended /long hours as and when requiredWorkplace / Physical RequirementsHybrid Remote WorkerBillableBCX is an equal opportunity employer, and appointments will be made in line with our employment equity plan and talent requirements. We seek to promote the employment and advancement of designated groups, inclusive of people with disabilities, while building an inclusive workforce that embraces diversity.

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