Job Description

THE SPITZ GROUP consists of the following brands SPITZ, GANT, KURT GEIGER, GREEN CROSS & GX&Co. Each of these brands add to what makes THE SPITZ GROUP a unique business to work for and creates career opportunities to work with some of the top premium brands in South Africa.SpitzStarting with just one store in Johannesburg's CBD back in 1968, Anthony and David Spitz kicked off SPITZ. Fast forward to today, and SPITZ has blown up, becoming the go-to spot for top-tier international brands. Talk about a glow-up!The RoleDedicated to delivering exceptional customer service, you will play a vital role in assisting customers and achieving set sales targets. Your commitment to excellence will ensure that each customer interaction reflects our brand's high standards, while your focus on goals drives both personal and team success.Line Manager: Store ManagerJob Duties:Ensure adherence to policies and procedures as per the admin policy

• Completion of daily, weekly and monthly admin checks, as per the admin check guideline and checklists
• Perform daily tasks eg. declarations, prepare cash for banking and collection
• Calls logged to rectify issues (stock, maintenance, cash etc)
• Transfer of information contained in instruction letters (RIL, MIL, PCI, SMIL and Memo) and ensure adherence to instructions and adherence to deadlines

Cash control

• Adequate POS training and support is given to staff
• Cash control and banking processes are followed daily
• Cash variances are investigated, followed up on and cleared
• Manual transactions are captured timeously once the store is back on line

Stock Control

• Adequate stock management training and support is given to staff
• Stock management processes are followed daily
• Stock variances are investigated, followed up on and cleared
• Weekly and Quarterly stock counts and takes are prepared for and conducted accurately
• Shoe pairing exercise is completed weekly
• Write offs are controlled adequately

Care taking of the Store in absence of the Store Manager

• Store is opened and trades as per requirement
• Customer relations are maintained
• Adequate staffing and planning is in place
• Instructions and to-do lists are followed
• Disciplinary action takes place, where necessary
• HR relations are maintained

Customer Service

• Development a service ethic culture within the store environment
• Internal and external customer relationship building
• In store coaching and on-going training of skills
• Role model customer centricity and service excellence

Minimum Requirements:

• Complete Matric/Grade 12 qualification
• Tertiary Retail Qualification will be to your advantage
• Minimum 4 years' retail experience (Fashion and Footwear preferred)
• 1 year administration management experience

Additional Requirements:

• Excellent numerical ability
• Stock and cash management
• Retail admin disciplines
• Meeting Deadlines
• Building Relationships
• Detail Orientated
• Team Player

Join The Spitz Group and enhance the customer experience with our premium brands!

AVI