Job Description

A LEGACY OF LUXURY & STYLESpitz is home to world-class brands such as Carvela, Gianni Chiarini, Lacoste, Nina Roche, and Tosoni. With the addition of Carvela Donna & Bello body sprays and Verve by Kurt Geiger, we continue to elevate premium fashion with iconic scents that complement our renowned brands.Lead with PrestigeAre you a dynamic Store Manager with a passion for premium retail brands? Do you thrive in an environment where attention to detail, excellence, and customer experience take centre stage? If so, we are looking for a visionary leader to head one of our exclusive stores.As the Store Manager, you will inspire your team, elevate service standards, and drive sales success. This is more than just a management role-it's an opportunity to craft an unparalleled shopping experience for a high-end brand.Your RoleAs a Store Manager, you will be responsible for delivering an exceptional customer journey while ensuring operational and sales excellence. You will lead a passionate team, uphold the highest standards, and guarantee that every aspect of the store reflects the luxury, sophistication, and prestige that define our brand.Reporting to: Regional ManagerTeam: Permanent & Flexi Staff within the storeKey Areas of ImpactCreating an Exceptional Customer Experience

• Cultivate a service-driven culture, ensuring customers receive a world-class experience
• Implement action plans based on mystery shopper feedback to continuously elevate service standards
• Build strong relationships with customers and maintain a loyal client base
• Provide in-store coaching and continuous training to refine sales and service skills

Inspiring and leading a high-performance team

• Recruit, mentor, and develop a high-calibre retail team that embodies our brand values
• Drive performance through structured Individual Performance Agreements (IPAs), one-on-one coaching, and meaningful feedback sessions
• Recognise and reward excellence while ensuring accountability with clear expectations
• Foster a positive and motivating work environment that encourages growth

Driving Sales and Operational Excellence

• Monitor daily sales performance and ensure every team member contributes to store targets
• Analyse the income statement and manage expenses to maximise profitability
• Maintain optimal stock levels in alignment with customer demand and store needs
• Ensure compliance with in-store controls, visual merchandising standards, and premium store presentation
• Use key retail disciplines to manage store operations efficiently

Achieving Business Targets

• Deliver on key metrics, including trading density, basket size, and salary-to-sales ratios
• Align team performance with brand goals, ensuring a seamless and luxurious shopping experience

What It Takes to Succeed:Experience that set you up for success:

• Minimum of 5 years' retail experience
• At least 12 - 18 months of management experience in a retail environment
• A deep understanding of the retail landscape, including brand positioning and customer engagement

Qualifications & Certifications that will contribute to your success:

• Matric / Grade 12 (essential)
• Tertiary Retail Qualification (advantageous)

Additional Requirements that will enhance your impact for success:

• Knowledge of Industrial Relations (IR) laws and ability to initiate enquiries
• Strong understanding of profit & loss statements and retail financials
• Experience in merchandising, stock control, and store administration
• Ability to recruit and build a team that represents a luxury retail brand

Why Join Us?

• Be a part of a premium, high-end retail brand with an excellent reputation
• Work customer-centric workplace
• Lead a team that shares your drive for greatness
• Grow inside an organisation that identifies and rewards high talent

Take The Next Step with The Spitz GroupIf you have the leadership, commercial acumen, and customer obsession to excel in a premium retail setting, we want to hear from you! Apply now and take your retail career to the next level.

Spitz