Job Description

Are you a passionate sports enthusiast with exceptional French communication skills? Join the ranks of a leading operator in the gaming industry as a Sportsbook Customer Care Specialist based in Cape Town. Be part of a dynamic team dedicated to delivering top-notch customer service in the exciting world of sports betting.

Responsibilities:

• French Language Support:

• Provide exceptional customer support in French through various channels, including chat, email, and phone.
• Assist French-speaking customers with account-related inquiries, betting assistance, and general support.
• Product Knowledge:

• Develop expertise in our sportsbook platform, staying informed about the latest features, promotions, and betting options.
• Stay up-to-date with sports events, odds, and industry trends to provide insightful assistance to customers.
• Issue Resolution:

• Investigate and resolve customer concerns promptly, ensuring a positive and efficient resolution.
• Collaborate with other departments to escalate and resolve complex issues.
• Communication:

• Maintain clear and professional communication with customers, ensuring a positive and engaging experience.
• Collaborate with colleagues to share insights and contribute to continuous improvement in service delivery.
• Compliance:

• Adhere to company policies, guidelines, and regulatory requirements to ensure a secure and fair gaming environment.

Qualifications:

• Fluent in both written and spoken French.
• Strong communication skills in English.
• Previous experience in customer care, preferably in the gaming or sports betting industry.
• Enthusiastic about sports with a solid understanding of various sports events and betting terminology.
• Exceptional problem-solving skills and attention to detail.

Additional Information:

• Competitive salary and benefits package.
• Opportunities for career advancement within a leading operator in the gaming industry.
• Collaborative and dynamic work environment with a team of passionate professionals.
• Comprehensive training provided to familiarize yourself with our cutting-edge sportsbook platform.

If you're ready to kickstart an exciting career and meet these requirements, we want to hear from you! Send your CV today to be considered for this fantastic opportunity in Cape Town. Please note that if you don't receive feedback within 7 days, your application may not have been successful this time.

Don't let this chance slip through your fingers! Be part of a dynamic team, at the forefront of the gaming industry. Apply now and let your passion for sports shine through in every customer interaction.

Tagged as: Betting, Cape Town, Cape Town jobs, Compliance, Customer Care, Customer Care Specialist, French Customer Care Specialist, French Jobs, French jobs in Cape Town, French Language Support, Gaming, iGaming, Issue Resolution, Online sports betting customer service, Product Knowledge, South Africa, Sports Betting, Sportsbook, Sportsbook Customer Care Specialist (French)

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