Job Description

Who are we?Sanlam Fintech is a newly established digital first business within the Sanlam Group on a mission to democratize financial advice and solutions for everyone across the African continent. We exist to pioneer inclusive financial confidence helping people build strong foundations to bridge the gap in generational wealth. Our culture us that of agility and constant deployment, we believe in learning fast, learning cheap and learning forward. Our aim is to provide a work environment where knowledge workers can accelerate the development of their ideas and bring innovation to market, at the same time provide compelling career and development proposition that will enable them to realize their dreams.About the roleThis is a data science role focusing on driving continuous improvements to our retail credit products, both digital and financial.What you'll achieve in the first 12 months

• The Retail Credit leadership team always know how well they're performance and why: Through interactive dashboards and deeper monthly insights, build an understanding of the personal loan outcomes on our advisory platform (e.g. share of loans), analyzing comments, interaction behaviors and competitor value propositions against our own. Work with user researchers to understand the why as well as the what and work together to make recommendations about changes to our financial product constructs to increase adoption and share of loans.
• We develop a deep understanding of the clients we're developing digital and financial products for: Use dimensions of identity as well as behavioral features to establish segmentations of our loan users as well as the users of our advice platforms. Segment the customers and explore what propositions are winning in different segments. In our addressable market, their product consumption patterns and needs. Work with portfolio leads to evolve offerings for different segments, considering radical changes to product constructs (e.g. loan terms for weeks, not years, fixed vs variable interest and so on).
• Data and experimentation are used to double engagement and drive continuous improvements in our digital user experience: Work with the platform engineers to create data about what users are doing across our digital products and collaborate with the Data Product team to ensure its ingested onto our data & ML platform. Use data and controlled experiments to produce insights that help the team make sustained improvements to the user experience of our human and AI enabled advisory forums, doubling overall engagement and task completion rates across the platform.
• We 4X the volume of digitally clients acquired through: Produce insights and ML models (if needed) to better target each client segment, personalise our marketing & onplatform content and reduce the cost of client acquisition. Work closely with marketing operations to bring your models and insights to life to drive our ambitious client acquisition goals as well as improve our marketing spend efficiency. Find any unhelpful friction in the online acquisition journey and work across the teams to improve the experience for our prospective clients.

How you'll think

• You're high agency. Looking for ways to do, instead of reasons not to
• Where some see impossible, you see a way: Turning obstacles into opportunity, chance into change.
• You love creating more with less. Knowing that the biggest impact is born of the smallest acts.
• You seek out and value different perspectives. Believing that when we change how we look at things, how things look for us also changes. Making tomorrow not just different, but better.

What you'll enjoy

• Being in a high ownership, high ambiguity, high autonomy environment where the impact of the your work matters. The ideal environment for your capability growth.
• Learn from the best. Get guidance from some of the most seasoned professionals around. Our mentorship vibe is all about growing together, both professionally and personally.
• Diving into projects that touch the lives of millions. Making a real difference in how people manage their money and plan their lives.
• Working with modern technologies, from Snowflake to SageMaker and AI-as a service AWS, leverage world class technologies to launch into your work

Qualifications and ExperienceDegree or Diploma with 6 to 8 years related experience.Build a successful career with usWe're all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.Turnaround timeThe shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.Our commitment to transformationThe Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.

Sanlam