Job Description

DESCRIPTIONHow often have you had an opportunity to be a founding member of a team that is tasked with solving a huge business problem through innovative technology? If you want to join innovative team that is making history and breaking new ground for Amazon in Sub Saharan Africa, this is the place for you.We are looking for a data-driven leader, willing to think big and invent & simplify, as we continue to experiment with innovative ways to scale our growth in Sub-Saharan Africa. As a Program Manager for Customer Returns and Recommerce, you will have end-to-end ownership of building innovative product solutions to improve the returns experience and provide seamless post-purchase programmatic support. The work will include identifying opportunities, defining/ designing solutions, working with tech teams, measuring impact, and scaling programs. This PM will also own KPIs related to Customer Returns/Recommerce and deep dive key drivers, working closely with stakeholders in Operations, Supply Chain, Customer Support, Vendor Management, Finance, and Legal.Amazon knows that a diverse, inclusive culture empowers us all to deliver the best results for our customers. We celebrate diversity in our workforce and in the ways we work. As part of our inclusive culture, we offer accommodations during the interview and onboarding process. If you'd like to discuss your accommodation options, please contact your recruiter, who will partner you with the Applicant-Candidate Accommodation Team (ACAT). You may also contact ACAT directly by emailing acat-africa@amazon.com. We want all Amazonians to have the best possible Day 1 experience. If you've already completed the interview process, you can contact ACAT for accommodation support before you start to ensure all your needs are met Day 1Key job responsibilities
Define and deliver customer-focused product and programs with broad cross-functional business impact
Bring strong, data-driven business and strategic judgment to decisions
Develop business requirements, manage milestones, prioritization, and overall roadmap
Drive automation and standardization cross-functionally
Drive reverse logistics/recommerce PnL
Lead cross-functional programs across Operations, Supply Chain, Customer Support, Vendor Management, and Finance
Proactively identify and resolve strategic issues that may impair the team's ability to meet strategic, financial, and technical goalsBASIC QUALIFICATIONS- Bachelor's degree
- Program, project, or product management experience
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Senior experience managing stakeholders in cross-functional projectPREFERRED QUALIFICATIONS- Experience working cross functionally with tech and non-tech teamsAmazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

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