Job Description

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Description

As Sr. Supervisor, Clinical Liaison , you will step into a pivotal leadership role where you'll oversee a team of Clinical Specialists in the region, driving growth and empowering our customer dentists in Africa through education on Align's digital platform.
As a mentor and guide, you'll inspire your team to excel in their daily activities and deliver outstanding performance.
This role will drive digitalization in the local dental space, helping dentists and orthodontists reach more patients and driving improvements to the patient experience.
This position calls for a strategic thinker with exceptional leadership and influencing skills--a trusted "go-to person" ready to navigate challenges, deliver results, and leave a lasting impact. If you're passionate about digital dentistry and advancing clinical excellence, this opportunity is your next career milestone!

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Key Responsibilities

Oversee a team of Clinical Specialists whose role is to drive growth and build clinical confidence of customers through education on Align's clinical protocols and ClinCheck software program as well as clinical troubleshooting. Provide direct supervision and mentorship to direct reports in relation to performance, workflows, duties, day-to-day activities, and tasks to achieve agreed targets. Plan onboarding and training of new hires within the region's organization Monitor employee productivity, provide constructive feedback, coaching and personal development. Analyse the outcome of programs and initiatives through reporting and propose new approaches and action plans. Investigate and analyse clinical-related customer inquiries, complaints, and adverse events. Receive assignments with goals, objectives, and processes. Demonstrate Leadership and influencing skills ("go-to-person")


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Skills, Knowledge & Expertise

Require a bachelor's degree in dentistry, dental tech, dental hygiene/therapist. Experience in customer relations and people management/leadership roles is preferred. Strong interpersonal, listening, and persuasive communication skills Strong presentation skills, ability to influence through public speaking. Strategic thinker - ability to think outside of the box. Excellent written and verbal communication skills in English Good analytical and numeracy skills Good knowledge of basic computer operations and Microsoft Office tools The ability to flourish in a young international company experiencing significant growth (i.e., roll up sleeves approach and able to deal with ambiguity) Willing to travel up to 40% of the time.
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About Align Technology

Your growth and well-being:

At Align, every smile matters. We are committed to supporting your health, contentment, and professional development through tools and initiatives designed to help you thrive. While benefits may vary by location, you can expect the following wherever you join us:Health and well-being programs to keep you thriving in both body and mind. Employee discounts on Invisalign products. Learning opportunities though online learning resources and support for your individual development plans. Inclusive workspace that fosters diversity and collaboration.
Country-specific details will be shared with you by your recruiter during the interview process.

Discover Align:

At Align Technology, we are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.


We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.


As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.


Eager to learn how we embrace diversity and nurture employee well-being?

Explore Align's culture here!

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exocad

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Cubicure

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Global Diversity Statement:

At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.

Equal Opportunity Statement:

Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.