Job Description

Primary Purpose

The Owned Brands Staff Travel Consultant is responsible for managing and completing the booking confirmation process on the Wilderness Window. They play a crucial role in ensuring the accuracy and financial health of each booking.

The specialist will work towards fostering and building strong relationships with suppliers as well as Owned Agencies staff in all regions, strengthening the bonds and partnerships. Additionally, they will communicate and deliver exceptional service to all stakeholders involved. The consultants main focus will be on perfecting all intricate details of the booking to elevate and enhance the experience of the traveller.

The ideal candidate should possess excellent knowledge and a good geographical understanding of all Southern and East African destinations. Furthermore, they should have a deep understanding of day-to-day regional logistics and in-depth supplier knowledge to maximize the mutually beneficial relationship with our Associated Product partners.

Responsibilities:

• Keep updated with all Wilderness and Associated product updates, as well as technology updates
• Attend all Wilderness and Associated Product training on a weekly basis, this knowledge facilitates exceeding expectations and accuracy in the booking process
• Keep abreast with company policies, procedures and system updates
• Manage and complete booking confirmation process on Wilderness Window platform
• Ensure accuracy and financial health of each booking.
• Foster and build strong relationships with suppliers and staff in the Owned brands team and management.
• Maintain in-depth supplier knowledge to maximize the mutually beneficial relationship with Associated Product partners.
• Ensure that the deposit requirements in the Wilderness Window match what the Associated Product advises on the quote to mitigate exposure risk in each booking

CANDIDATE PROFILE

Qualification:-

• Matric certificate with Maths (minimum standard grade or above)
• Tertiary certificate in Travel & Tourism/hospitality.

Experience:-

• 4-5 years experience at a Senior level.
• Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
• Computer Literate (Microsoft Office, Email, Teams, Internet browsers)
• Proven English literacy.
• Working knowledge of TourPlan and WISH or similar booking/operating system.
• General product knowledge on Southern and East Africa.
• Personal or educational travel experience advantageous

Skills:-

• Excellent communication skills in English, both written and oral
• Excellent attention to detail and accuracy in data capturing.
• Foreign language skills advantageous.

Personal Abilities:-

• Team worker, service and result oriented
• Precise, organised and good communication skills
• Ability to work under pressure without compromising accuracy.
• Ability to pace oneself and prioritise demands.
• Team worker and ability to interface with various departments.
• Good follow up skills.
• Consistent approach to quality and output.
• Good administrator and professional in all dealings.
• Dedicated to customer satisfaction and wanting to go the extra mile.
• Self-starter with high energy levels
• Attention to detail
• Able to work independently
• Have a sense of urgency

Interests:-

A passion for wildlife and a commitment to sustainability and conservation and can relate personally to Our journeys change lives

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