Job Description

Purpose of the position

You will be responsible for managing the daily operations of the store and is accountable for the overall performance of his/her team and store. Duties includes staff management, maintaining high production, productivity, quality, hygiene and customer-service standards.

Key Performance Areas

Store Operations

Ensure Operational Excellence, by following and enforcing company policies and procedures. Manage and monitor expenditure of all costs within store under your control ensuring all budgets adhered to. Manages controllable cost against set budgets for the store. Address gaps/concerns identified through store audit. Ensures that section and production checklists are timeously completed on a daily basis. Timeously report all maintenance and repairs issues to Regional Manager. To ensure that all required reports are sent daily/weekly/monthly. To provide a consistent customer focused service experience Executes sales promotion activities. Effectively manage food-cost Performs stock-take procedures and readily address variances. Maintains appropriate stock levels through ordering, receiving and rotation processes. Ensures correct portioning standards are followed for all products and services. Strict adherence to cash handling procedures as per Company Policy. (Float management, banking and cash ups)

Training

Ensures store staff are trained and competent in assigned areas and implement correct training procedures to be followed in store. Training of store staff, new and existing stores Identify staff development areas and address through training New menu training in own store Custodian of in store training and operations material Identify and takes action to address customer service gaps through training

Staff Management

Create a positive working environment for all employees. Conduct regular meetings with employees to share information, discuss problems and get feedback. Recruit and interview all store staff, in line with the recruitment processes and with assistance from HR. Ensure staff are trained and competent in assigned areas implementing correct procedures to be followed Provides leadership, coaching and motivates staff Plans and prepares work schedules and assigns staff to specific duties.

Skills & Expectations

Good command of the English language, both verbal and written Can communicate clearly with colleagues and customers Able to hold conversation with customers and monitor and dictate the flow of customers Must be able to work in high pressured environments Must be willing to work long hours Takes pride in personal appearance and hygiene Good understanding of basic customer service and hospitality principles Must be able to perform as an individual, as well as excel as part of a team Always willing to work, learn and grow Passionate, driven & self-motivated individual Must be willing & able to openly interact with customers Personality and confidence to be able to perform on stage Great understanding of Sweetbeet quality and consistency and standards & procedures Leadership qualities to report hazardous, unsafe & default equipment, or situations within the workplace

Qualifications

High School education or equivalent experience 2+ years' store management experience Customer centric with a positive attitude

Industry

Food & Beverage

Employment Type

Full-time
Job Type: Full-time