Job Description

About the job Store ManagerDescription:Protect and grow profitable market share within a Store in accordance to the Store, Division and Company strategy.Requirements:

• Grade 12 with at least 3 (three) years related retail management experience or 5 (five) years related retail management experience
• Must have well developed business acumen
• Must be able to work under pressure
• Must be computer literate (Basic computer literacy)
• Must have strong leadership skills
• Must have strong administrative skills
• Own transport is preferable with valid drivers licence
• Must have own cell phone
• Must have sound knowledge of Health and Safety aspects in line with local (OHSA) and / or neighbouring Countries legislation
• Must have strong Human Resources Management skills
• Attention to detail

Strategic Management

• Develop, implement and manage a strategic plan for the Store ensuring it is aligned with the overall Divisional strategy and strategic initiatives

Grow and Protect Market Share

• Grow transactions, sales and market share in store as defined in the budget

• Achieve sales budgets and growth objectives

• Manage and promote the customer loyalty programmes and 3rd party credit

• Develop action plans to protect the markets where competitors are entering the markets.

• Ensure Store Business plans are implemented and updated when required

Customer Service

• Manage the implementation and monitoring of the Customer Service strategy in the store

• Ensure an effective Delivery Service is maintained within the store as per company policy

• Grow and maintain VIC and charge card client base

• Recommend Range improvements to suite the market

Asset Control

• Manage and control shrinkage within the Store as per policy

• Protect Assets (Cash, Stock and Fixed)

• Managing Debtors within the Store

• Analyze security requirements and recommend changes in the Store.

• Ensure physical security measures in the store are implemented and maintained.

Business Trade Licenses (Countries)

• Ensure that all relevant Trade Licenses are up to date and renewed timeously, where applicable

Human Resource Management

• Manage manpower requirements in line with the Company and Division strategy

• Ensure Succession Planning & Career pathing is in place within the store

• Ensure open communication / relations with the Store Employee Forum and staff.

• Ensure training & Development is in place for the store.

• Manage Employee Relations within the store

Maintaining Store Standards

• Conduct daily floor walks

• Ensure implementation of agreed Action Plans (PIP's) where necessary

• Monitor adherence of Company standard compliance in the Store

• Ensure maintenance of housekeeping standards

• Ensure merchandising policies and standards are adhered to

• Ensure ready for business is implemented within the stores

• Ensure lighting, store and racking is maintained in good condition

Stock Management

• Ensure stock is ordered and received as per policy

• Ensure that damage stock is cleared as per policy

• Implement Obsolete / deranged stock action plans as per policy

• Manage the slow moving stock as per policy

• Implement excess stock action plans as per policy

Store Safety (OHSA) Standards

• Manage Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation:

• Ensure all required checklists are completed

• Ensure appointment of all OHSA representatives for the store as per OHSA Act or if required as per relevant country legislation

• Investigate, report and manage OHSA Incidents

Expense management

• Manage the Store to the Financial Model and benchmarks

• Maintenance of expenses in line with budget within the store

Insurance Claims Administration

• Report all incidents to the relevant insurer.

• Liaison with relevant insurer on the claim particulars and validity of the claim

• Submission of documentation to the relevant insurer.

Management of CB Way

• Implement and maintain controls and disciplines as per the CB Way

Lead with Vision

• Establishes a clear and compelling outcomes for area of responsibility
• Develops appropriate action plans in order to achieve established outcomes
• Ensures that employees understand their role towards the achievement of the department's outcomes
• Motivates employees to achieve the established outcomes
• Proactively identifies and addresses issues and risks within own department that may impede the delivery of the department's outcomes

Provide Direction

• Develops operational plans to enable the achievement of set objectives
• Ensures adherence to policies and procedures within area of responsibility
• Sets example as a driver of company values and motivate and support employees in department so that others can buy into vision, mission and values"

Drive for results

• Constantly looks for and acts on opportunities to improve department performance
• Works to exceed goals set by others
• Develops stretching goals for self and department, working consistently and tenaciously to meet these
• Implements clear control mechanisms to measure results against department performance objectives
• Identifies barriers to performance and persists in overcoming them
• Assists team members in achieving their goals
• Proactively anticipates and acts on trends and evolving needs"

Think Strategically

• Identifies gaps or potential inconsistencies in business results, performance data, processes or systems by recognising patterns in information
• Prepares contingency plans for identified problems and situations that might occur
• Proactively take considered action to ensure that a current problem which could be ignored in the short term does not escalate

Solve Problems

• Proactively identifies problems and seeks root cause
• Analyses information objectively and thoroughly and identify gaps or potential inconsistencies in operational results, performance data, processes or systems by recognising patterns in information when solving problems
• Develops and implement appropriate action plans breaking complex tasks into manageable parts

Make Decisions

• Makes decisions within framework of company policies and within set time lines
• Makes decisions giving due consideration to consequences of the decision made in area of responsibility
• Implements decisions made in line with agreed processes and policies
• Stands by own beliefs and decisions with self confidence

Plan

• Establishes priorities, operational plans that ensure the best utilisation of resources in area of responsibility
• Takes into account consequences of planning on area of responsibility with regards to organisational processes, budgets, resource- availability and the external environment

Empower

• Mentors and coach subordinates in department by devoting significant time to provision of one-on-one coaching and support to others
• Works with subordinates to create individual development plans that are clearly linked to business, team, and individual needs and goals
• Delegates to individuals at the appropriate level

Manage Performance

• Follows through on commitments made and deliver on them to achieve set objectives and targets
• Takes accountability for own and or subordinates actions and implements corrective action where required
• Defines clear and stretching department goals and standards in line with strategic initiatives and objectives
• Implements and manages appropriate control mechanisms to ensure department objectives are achieved
• Uses appropriate behavioural skills to resolve operational performance problems
• Acts as a role model and motivates others to achieve the highest standards of quality and efficiency
• Determines employees' strengths and weaknesses relative to demonstrated behaviours and job requirements and implement appropriate development plans

Handle Pressure

• Handles pressure well and is consistent in controlling own responses irrespective of time/or workload pressures
• Remains focused and rational by not showing frustration or anger when resisted and displays self-confidence when dealing with difficult situations
• Calms others who are expressing frustration or anger "

Innovate

• Generate unique alternatives, options or solutions to problems

Manage Change

• Manages planned changes that may be brought about as a result of internal and or external circumstances
• Ensures that the department responds to the changing environment and stakeholders needs and expectations"

Influence

• Persuades, convinces and influence others towards point of view as leader of the department by being aware of self ,others and context
• Displays appropriate, written presentation and oral communication aligned to audience requirements
• Projects credibility and confidence even when faced with obstacles

Assert Authority

• Gets one's point across with credibility and self-confidence ensuring adherence to policies despite work pressures experienced
• Asserts self during interpersonal situations
• Maintains and projects confidence, even in adverse circumstances
• Makes a positive personal impact that is clear and concise for the audience
• Facilitates open, direct two-way communication
• Expresses disagreement with peers or more senior colleagues, tactfully and appropriately

Collaborate

• Recognises conflict among team members and deal with it effectively
• Identifies and improves communication to bring conflict within the team into the open and facilitate resolution
• Makes concerted effort to collaborate and build rapport with internal stakeholders in finding solutions to situations leading to conflict and misunderstanding

Communicate

• Assesses the needs of audience in order to deliver appropriate message and content
• Applies communication strategies to ensure inputs from role players are discussed and acted upon
• Actively shares information and ideas, and encourages others to share their views and concerns
• Recognises and proactively deal with situations with potential for miscommunication leading to damaged relationships

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