Job Description

Job description

Sales Student Advisor

The role of the Student Sales Advisor is to develop and maintain excellent relations with potential new students, with the key focus on increasing student intake. This is achieved through proactive and reactive communication with potential students via multiple channels using leads generated through various marketing campaigns and databases.

Key Responsibilities

Deliver prepared sales scripts to persuade potential customers to purchase educational products or services

Describe educational programs, courses, and services in detail

Respond to questions about admission requirements, tuition fees, and course content

Obtain and verify customer information for enrollment processes

Identify and qualify possible customer leads

Maintain accurate records of telephonic interactions, orders, and accounts

Follow up on initial contacts to nurture leads through the sales funnel

Achieve individual and team sales targets

Conduct needs assessments to match students with appropriate programs

Provide guidance on financial aid options and application processes

School Marketing - Generating leads from high schools through effective lead generation strategies

Inbound Communication

Answer phones professionally and promptly

Respond to customer inquiries in a timely manner

Provide comprehensive information about educational products and services

Process enrollment forms and applications accurately

Route calls to appropriate resources or departments when necessary

Update existing databases with modifications, changes, and current status of customers or prospective students

Achieve minimum registrations for each campaign

Capture and analyze survey data

Maintain appropriate schedules of calls made and subsequent registrations

Outbound Communication

Conduct outreach campaigns to potential students via phone, email, and social media

Follow up with leads generated from various marketing initiatives

Conduct phone interviews to pre-screen applicants when required

Provide personalized program recommendations based on student interests and qualifications

Administration and Support

Greet clients and visitors professionally at all levels of seniority

Manage inbound and outbound communication across multiple channels (phone, email, chat)

Provide individualized, high-standard customer service

Build interest in the educational products and services offered by the institution

Assist with service queries and resolve technical issues related to the application process

Handle customer interactions face-to-face, electronically, or via telephone

Identify trends in customer inquiries and provide feedback for process improvement

Propose solutions for enhancing customer experience and streamlining enrollment processes

Successfully manage and prioritize multiple inquiries simultaneously

Maintain up-to-date knowledge of program offerings, admission requirements, and institutional policies

Data Management and Reporting

Perform accurate data entry and maintenance of customer/potential customer databases

Generate regular reports on call metrics, conversion rates, and enrollment statistics

Analyze data to identify trends and opportunities for improving recruitment strategies

Ensure compliance with data protection regulations and institutional privacy policies

Professional Development

Stay informed about institution trends and competitors' offerings

Attend relevant workshops and training sessions to enhance sales and customer service skills

Continuously improve product knowledge and understanding of the education sector

Qualifications

Diploma/ degree

Previous experience in sales, customer service, or higher education recruitment is a plus

Valid Driver licence

Excellent communication and interpersonal skills

Strong ability to multitask and work in a fast-paced environment

Goal-oriented with a proven track record of meeting or exceeding targets

Ability to work flexible hours, including some evenings and weekends as required

Job Type: Full-time

Experience:

Sales and Marketing: 1 year (Preferred)
Job Type: Temp to perm

License/Certification:

Driver's license (Required)
Work Location: In person