Job Description

1. SALESRecruitment of Prospective Students: Engage with potential students through various platforms to guide them through the enrollment process and achieve enrollment goals.Product Knowledge: Maintain expertise in institution offerings and industry trends to effectively communicate the institution's value proposition.Financial Assistance and Solution Selling: Provide guidance on student loans and bursaries while maintaining a customer-centric approach.Customer Relationship Management: Ensure a positive experience for students and sponsors throughout the enrollment process and manage customer relationships.Reporting: Report sales activities and progress to management.Administrative Support: Oversee CRM database and manage the sales team's calendar for client appointments.Operational Support: Confirm appointments, prepare venues, and manage inventory for sales materials.Event and Promotional Support: Organise and prepare promotional materials for events and client presentations.Customer and After-Sales Service: Direct customer complaints to appropriate channels and provide feedback for after-sales support.Logistical Coordination: Manage logistics of purchase orders for the sales team's travel and accommodations for outreach programs.Administrative and Reporting Duties: Gather supplier quotes, manage purchase orders, compile sales pipeline reports, and handle marketing brief submissions.2. STUDENT SERVICES RESPONSIBILITIESHandle student queries related to registration, timetables, marks, and systems.Manage inquiries regarding subject changes, cancellations, and postponements.Liaise with academic, support, and administration departments to address student issues.Handle complaints and set up student and parent meetings.Assist with re-registration, orientation, and events.Perform general info desk duties, including first aid and reception tasks.Coordinate student clubs, councils, student life committees, and events on campus.Student Administration3. GENERAL INFO DESK DUTIESFirst AidAssist the Student Services Manager weekly in ensuring that all student queries have been resolvedAssist with reception and library functions if the responsible person and or a buddy is not availableAssist all outside companies with offerings and job postings4. ADDITIONAL RESPONSIBILITIESAttend departmental functionsAttend and assist at open daysAttend registration days on the last Saturday of each month.GENERAL COMPETENCIES/BEHAVIOURAL ATTRIBUTES:Confidence, strong communication, and problem-solving skills.Extensive experience in educational sales roles.Understanding of South Africa's educational landscape.Exceptional public speaking and interpersonal abilities.Expertise in negotiation, influence, and persuasion.Ability to develop and nurture relationships.Excellent administrative and organisational capabilities.Self-motivation and integrity.Team playerProficiency in data analysis and CRM software.Fluency in English and additional languages is advantageous.Possession of a car and valid driver's licence.

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