Job Description

Student Support Service Consultant (JB4134)
Randburg
Market Related
Permanent

Provide excellent, proactive, and prompt student-focused service to all students in all faculties that includes administrative support and assistance. This includes but not limited to expediently assisting students with their administrative - related enquiries through various modes of student engagement, such as telephonic, electronic, face-to-face, and social media platforms.

Requirements:
Grade 12
Relevant Diploma in Administration or Communication would be advantageous
Minimum 2-3 years of experience in call centre or similar role is required
Experience in the role of a Programme Administrator is advantageous
Minimum typing speed of 25 wpm
Computer literacy is essential is MS outlook, MS Word, MS Excel

Main purposes of Job:
Resolve student queries promptly and efficiently each day to ensure that the relationship between the college and its students is professional, helpful and service-orientated.
Timeously contact and act as liaison between each student and the relevant stakeholder(s) and department(s) to ensure student enquiries are resolved and that the communication loop on the query is closed with the student
Using collaborate system (Bitrix24) daily to process student queries by accurately interpreting and acting on information for improving customer satisfaction levels
Assist other support staff and the student support manager within the department with quick resolution of each student query
Administration duties as requested by Senior Manager
Response to help desk queries and assist with special projects when required by management

Recruitment