Job Description

Join the Capita Crew!
Hey there, future superstar! Ready to blast off your career to new heights? Wexe2x80x99re Capita, a global leader in customer experience, and wexe2x80x99re on the hunt for vibrant, ambitious individuals to join our award-winning team. If youxe2x80x99re looking to skyrocket your career, youxe2x80x99ve come to the right launchpad!
Wexe2x80x99re not just any company. Wexe2x80x99re a diverse bunch, working across multiple sectors from retail to healthcare, government education to employment. Wexe2x80x99re all about creating better outcomes for everyone, and we do it in style from our Mutual Park Offices, a 6-star green-rated wonderland complete with gym, clinic, creche, restaurants, pharmacy, hairdresser, and even a spa!Job title: Superstar Customer Service Advisor:Role: Customer Service SuperstarAs a member of our highly skilled and motivated team, youxe2x80x99ll be the voice of our customers, identifying their needs and delivering a market-leading customer service experience. Youxe2x80x99ll be the superhero they need, resolving their issues, offering new products and services, and ensuring they always feel valued.Professional Know-how

• Academic: Grade 12 (Matric)
• Experience: 12 xe2x80x93 24 months customer service experience within a Call Center environment

Primary Responsibilities

• Providing excellent customer service with a key focus on doing the right thing for each customer xe2x80x93 deliver solutions that meet their individual needs.
• Identifying vulnerable customers and adapting approach, providing additional support when required.
• Handling escalated customer queries with empathy and integrity, logging accurately
• Dealing with a wide range of queries across telephony platform
• Any other duties as deemed necessary and in line with the scope and level of this role.
• Handling customer queries and delivering high quality service throughout
• Using your product knowledge to proactively find answers and solve problems.
• Working to tight deadlines to ensure all queries are responded to in good time and meet day-to-day service delivery targets.
• Adhering to data protection and confidentiality laws

Key Result Areas/Competencies

• High proficiency in written and verbal English communication
• Time Management: Balancing multiple tasks efficiently is essential.
• Active Listening: Understanding customer queries and questions
• Handle complex issues.
• Problem Solving: Quick thinking and resourcefulness are vital.
• Communication Skills: Clear and concise communication
• Adaptability: The ability to adjust to different customer personalities and situations is valuable.
• Customer-Centric Approach: Putting the customer first is a core competency.
• Moderate to Advanced computer skills and system navigation
• Ability to work in a team.

Whatxe2x80x99s in it for you?

• Competitive remuneration package
• Shift Allowance
• Weekend Hero Bonus
• Excellent monthly performance bonus of up to 20% of basic salary
• Free door to door transport for evening shifts after 7pm
• A progressive career path to help you develop in your Call center career.
• Comprehensive product training in a fun collaborative environment
• Excellent accredited training programs to assist you in career development on a variety of subjects/concepts.
• Employee Share Scheme Trust after 24 months tenure with Capita
• Eligibility to participate in our scholarship program after 24 months tenure with Capita.

What we hope youxe2x80x99ll do next Choose xe2x80x98Apply nowxe2x80x99 to fill out our short application, so that we can find out more about you. Please upload an up-to-date CV which highlights your relevant experience.What will happen next?

• Your application will be reviewed.
• If your application is successful, you will be invited to an interview with a member of the recruitment team.

IMPORTANT The shortlisted candidates are subject to be assessed using relevant assessment tools based on the needs and requirements of the role. Capita South Africa adheres to the principles of the Employment Equity Act and preference will be given to candidates in line with the businessxe2x80x99 EE targets and goals. Attach your most recent CV indicative of the criteria as advertised.So, what are you waiting for? Join the Capita Crew and letxe2x80x99s reach for the stars together!Location: Cape Town, South AfricaTime Type: Full timeContract Type: Permanent

Capita