Supervisor
Midrand, Johannesburg, South Africa
Job Description
.When it comes to putting people first, we're number 1.The number 1 Top Employer in South Africa.
Certified by the Top Employer Institute 2024.Role Purpose/Business Unit:
- To ensure that all contracted KPIs are adhered to within Customer Acquisition Division.
- To supervise the staff within Customer Acquisition Division to ensure that targets are achieved.
- Quality & Processing Times Adherence
- Pro-actively work to improve existing systems and processes
- To maintain relationships with customers
- To supervise the team in order to ensure that targets are met.
- Ensure service levels are within agreed levels
- Operational Performance:: Ensure monitoring reports are up-to-date
- Ensure team performance reviews are done as agreed upon
- Min of 3 years relevant experience plus 1 year supervisory/team leader experience
- Matric - essential
- 3 year related degree or diploma - desired, not essential
- Credit Vetting
- Communication
- Coaching
- Interpersonal
- Problem solving
- Analytical and Investigative Mind
- Leadership
- Report writing
- Credit Vetting
- Customer Services
- Products and Services
- Business Environment
- Enticing incentive programs and competitive benefit packages
- Retirement funds, risk benefits, and medical aid benefits
- Cell phone and data benefits, advantages fiber connection discounts, and exclusive staff discounts offered in collaboration with partner companies
Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.Commitment from VodacomVodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of peoples individual differences - we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.
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Job Detail
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Job IdJD1313858
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMidrand, Johannesburg, South Africa
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EducationNot mentioned