Job Description

:A financial services entity is seeking a full-time, permanent Support Administrator to assist in the Employee Benefits Consulting department. You'll play a key role in processing claims, policy administration, member support, and liaising with insurers, consultants, and employers.Key Responsibilities:Claims Administration

• Manage disability claims, including notifications, documentation, submissions, follow-ups, and benefit category adjustments.

• Handle severe illness and dread disease claims, ensuring timely communication with all stakeholders.

• Process Loss of License claims, tracking reviews and coordinating benefit category changes.

Medical Underwriting & Risk Management

• Assist members with medical underwriting, including appointment scheduling, document collection, and payment processing.

• Monitor underwriting decisions, update internal systems, and track salary-based cover adjustments.

• Conduct risk rebrokes, liaising with insurers and consultants, and preparing risk summary reports.

• Manage risk renewals, ensuring timely communication and system updates.

Regulatory & Documentation Support

• Draft and manage Section 14 transfer documentation, coordinating with transferor / transferee funds.

• Prepare new business proposals and installation documents, setting up workflows and ensuring compliance.

• Conduct monthly home loan audits, flagging approved applications and tracking updates.

• Prepare and distribute member benefit statements and member guides.

System & Process Management

• Maintain and update the website, ensuring accurate client information.

• Supervise pack preparation for client materials and follow-up actions.

• Generate monthly claims reports, ensuring timely release and query resolution.

Requirements

• Matric (Higher Grade Maths with minimum C symbol), a tertiary level qualification would be ideal.

• 5+ years of experience in a similar role within employee benefits administration.

• Proficiency in MS Office (Advanced Excel, Word, PowerPoint, Outlook).

• Previous experience with Employee Benefits software, such as Everest would be advantageous.

• Strong problem-solving, analytical, and reconciliation skills.

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