Job Description

ABOUT THE COMPANYWe are a JSE-listed company that sells innovative technology for mobile commerce to emerging markets in South Africa and abroad. Our users are rich, poor, urban and rural, and we allow them all to interact and transact on an equal footing. We reach them by using both physical and virtual distribution channels. We target many of our services at people who do not have easy access to bank accounts, and we allow them the convenience of being able to transact where and when they want to. Our good reputation is our license to operate.JOB PURPOSEThe Technology Specialist who will play a pivotal role in bridging the gap between business needs and technical solutions. This role focuses having strong ETL skills, proficiency in MSSQL and MySQL, and a deep understanding of technical processes and starter packs in South Africa. This role requires a proactive approach to problem-solving and exceptional customer service skillsRESPONSIBILITIESClient Engagement

• Meet regularly with business stakeholders to understand their technical and business challenges
• Act as a liaison between technical teams and business units to ensure alignment and effective communication.

Root Cause Analysis

• Conduct root cause analysis on trending issues to identify underlying problems
• Develop and implement solutions to prevent recurrence of issues

Customer Centricity

• Maintain a customer-centric approach in all interactions and solutions
• Ensure that client needs are met with high-quality and timely responses

Technical Expertise

• Possess a deep understanding of technical processes and how they relate to business operations
• Stay updated with the latest technological advancements and best practices

Starter Packs Knowledge

• Have a deep understanding of starter packs in South Africa and their operational mechanisms
• Apply this knowledge to support business and technical strategies.

Process Review and Documentation

• Review and document existing processes to identify areas for improvement
• Develop comprehensive documentation for new and existing processes

ETL Functions

• Perform Extract, Transform, Load (ETL) functions to integrate and manage data from various sources
• Ensure data integrity and accuracy during the ETL process

Work Collaboratively

• Provide technical guidance and mentorship to junior database analysts and team members

Build a culture of integrity, respect and understanding across the organisation * Recognise outcomes which resulted from effective collaboration between teams

• Build co-operation and overcome barriers to information sharing, communication, and collaboration across the organisation
• Facilitate opportunities to engage and collaborate with external stakeholders (Retailers and POS Companies) to develop joint solutions
• Demonstrate ability to work in teams
• Demonstrate ability to communicate at all levels

BEHAVIOURAL COMPETENCIES

• Customer Focus
• Instills Trust
• Cultivates Innovation
• Collaborates
• Situational Adaptability
• Business Insight
• Manages Complexity
• Plans and Aligns
• Balances Stakeholders
• Ensures Accountability
• Collaborates
• Cultivates Innovation
• Customer Focus
• Instills Trust
• Situational Adaptability
• Tech Savvy

EDUCATION

• Matric
• Bachelors degree in Computer Science, Information Technology, or a related field (Advantageous)

EXPERIENCE

• Proven experience in a similar role, preferably in a technology-driven environment
• Strong proficiency in MSSQL and MySQL
• Experience with ETL tools and processes
• Excellent problem-solving and analytical skills
• Exceptional communication and interpersonal skills
• In-depth knowledge of starter packs in South Africa
• Strong organizational skills with the ability to manage multiple priorities
• Knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud) and their integration capabilities
• Basic understanding of web development technologies (e.g., HTML, CSS, JavaScript, Glassfish) and backend systems
• Ability to adapt quickly to new technologies and learn on the job in a dynamic IT environment

Blue Label Telecoms