Job Description

Who are we?Sanlam is dedicated to supporting, growing, and empowering clients with affordable, easy, and suitable solutions, primarily through face-to-face intermediary channels, but also directly. We have approximately 2,000 tied advisers and 2,000 supporting independent brokers, all dedicated to meeting the financial needs of our clients. Our vision: We aspire to be the best at building enduring relationships by connecting clients with Sanlam. We create sustainable value by attracting new clients, supporting ongoing client engagement, and providing adaptive solutions designed to answer life's financial questions. ULTIMATELY, WE EMPOWER PEOPLE TO BE FINANCIALLY CONFIDENT, SECURE AND PROSPEROUS.What will you do?This technical support role focuses on assisting clients over the phone within a telephonic Support Desk context and being responsible for connectivity administration. The Support Desk supports the larger SanlamConnect channels with technical problem-solving related to Sanlam supported commercial software and sales/advice packages. Primarily incoming telephonic support is given to Sanlam Brokers, Advisors, and administration staff, utilizing these packages/software. The person must have technical knowledge, experience, and knowledge of the Advice tools (software). The administration tasks require an absolute commitment for flawless execution.What will make you successful in this role?

• Provide telephonic and/or remotely controlled technical support to Sanlam intermediaries (Advisors/Brokers), sales management and sales support staff on the following:

o Sanlam Advice Tools and services
o Microsoft Office and Internet: general support on programs and applications
o Connectivity
o EmailQualification & experience

• Grade 12
• A+/and or MCSE (examination certificate), ITIL
• Working knowledge of operating systems, the Internet and the application of networks
• Working knowledge of hardware (PCs, printers, routers, etc.)
• Working knowledge of technological trends
• Understanding of sales processes and servicing industry
• At least 1 year experience in a Technical Helpdesk or Technology Support environment
• Minimum 1 year's experience in life assurance or the broader financial services industry

Knowledge and skills

• Understanding of Sanlam, especially SanlamConnect, FAIS, FICA and SISSA's compliance regulations is preferred
• Working knowledge of operating systems and the Internet
• Basic knowledge of hardware (PC's, printers)
• Skills to handle administration-related responsibilities

Core Competencies

• Results Driven
• Decision Making
• Flexibility and Adaptability
• Customer Focus
• Innovation

Personal qualities

• Building collaborative relationships
• Communicates effectively
• Action Orientated
• Self-Development
• Technical Professional Skills

Personal AttributesInterpersonal savvy - Contributing independentlyDecision quality - Contributing independentlyAction orientated - Contributing independentlyOptimises work processes - Contributing independentlyBuild a successful career with usWe're all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.Core CompetenciesBeing resilient - Contributing independentlyCollaborates - Contributing independentlyCultivates innovation - Contributing independentlyCustomer focus - Contributing independentlyDrives results - Contributing independentlyTurnaround timeThe closing date for applications is 4 September 2024The recruiter reserves the right to withdraw the advertisement prior to the closing date or to allow further applications to be submitted after the closing date indicated.The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.Our aim is to help you build a successful career with usWe're all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its business clusters - Life and Savings, Sanlam Emerging Markets, Sanlam Corporate, Sanlam Investment, Santam, as well as the Group Office - the group provides many opportunities for growth and development.Our commitment to transformationThe Sanlam Group is committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable work environment as we believe these are key components to ensuring a thriving and sustainable business in South Africa.

Sanlam