Support Engineer
East London, Eastern Cape, South Africa
Job Description
Primary Role Accountabilities
- Assist with escalations from 2nd line support engineers-
- Provide 3rd line datacentre software support
- Preventative maintenance (Patch management)
- Remediate issues identified by audit and monthly reporting
- Technologies include (but not limited to)
- Cloud Services: Azure, AWS, Google cloud
- Virtualization: VMware vSphere, MS Hyper-V, Nutanix AHV
- Citrix Virtualisation
- Application Delivery Controllers: F5, Citrix, FortiADC
- Operating Systems: All Microsoft & Linux
- MS infrastructure: Active Director, Exchange, SQL, SCCM
- Backups: Veeam, Backup Exec
- Monitoring: N-Central, SCOM, PRTG, WhatsUp, Solarwinds, Nagios, Quest
- Antivirus: McAfee, ESET, Symantec, Kaspersky
- Proactive analysis and reporting on system health. Present reports to customers during monthly feedback sessions. Submit change control and remediate reported findings
- Architect new solutions
- Compile project plans based on architecture and resource availability
- Implement projects in line with planning and architecture
- Document implementations and provide SOPs
- During project implementation, manage project resources
- Must have Matric or Grade 12
- Required qualification One of: MCSE, VCP, CCE
- Tertiary IT qualification
- At least 10 + years experience supporting datacenter software
- Good understanding of server environment
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Job Detail
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Job IdJD1350602
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationEast London, Eastern Cape, South Africa
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EducationNot mentioned