Job Description

DESCRIPTION

The Amazon Web Services (AWS) Marketplace team is looking for a Support Engineer to join our fast-paced Vendor Finance Success team. The AWS Marketplace is an online store that helps customers find, buy, and immediately start using software and services that run on the AWS Cloud. This is an exciting opportunity to help deliver on our mission to bring Amazon's e-commerce expertise to cloud software and fundamentally change how software is discovered, purchased, and deployed by AWS customers.

The Support Engineer role will own and execute the revenue recognition processes for the Marketplace Private Offers program. The role requires someone who can learn concepts quickly, and apply them to problem solve and come up with creative solutions. You will drive operational improvements to add
value, eliminate waste, and improve the CX. There is opportunity to drive change and improvement, and to join a growing team. You will interact with external customers to resolves escalated issues, take on a high level of ownership, and a drive to improve current processes.

Inclusive Team Culture
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Raceand Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon's
culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Balance
Our team puts a high value on work-life balance. It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between
your work and personal lives.

Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to
assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

Key job responsibilities
- Perform the operations to drive business performance, meeting quality and service level goals.
- Perform the seller and customer escalation and support process.
- Perform quality control functions to ensure high quality output.
- Collaborate with multiple stakeholder to maintain successful operations.
- Manage internal and external Accounts Receivable inquiries.
- Manage and research invoice discrepancies.
- Maintain Customer relationships by responding timely and accurately to both internal and external questions and requests for information.
- Create and implement standard operating procedures and process workflows.
- Timely publish report via weekly metrics and provide status updates on projects
- Participate in operational excellence activities

We are open to hiring candidates to work out of one of the following locations:

Cape Town, ZAF

BASIC QUALIFICATIONS

- Bachelor's degree
- 2+ year of program or operations experience, preferably within sales or technical organizations

PREFERRED QUALIFICATIONS

- Experience troubleshooting and debugging technical systems
- Experience working with Accounts Receivables and Collections teams.
- Experience with Financial and Revenue Recognition processes.
- Experience building new programs and initiatives.
- Experience working with Product Management and - Engineering teams to deliver new technical features of a Product.

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

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