Job Description

:Join our TeamAbout this opportunity:At Mobile Financial Services we enable financial inclusion - truly using Technology for doing good in society! Our systems are used by hundreds of millions every day for services such as peer to peer transfers, payments, disbursements, loans, savings etc. We use the latest and greatest tech and techniques to guarantee state-of-the-art software with premium quality. At the Karlskrona site we have our main headquarters for Mobile Financial Services in which we develop one of the world's largest financial tech products.
The Ericsson Wallet Platform is a product which enables our customers to provide mobile financial services. Customers are operators and banks, both of whom have very high expectations on the level of security which this financial solution provides and the way the solution is operated, integrated, and customized.
Together we work on a product that improves the lives of millions of daily users in Africa, the Middle East, and Latin America. We build our financial platform to help bring financial freedom to many people around the world.
Visit this link for more information about Ericsson Wallet Platform! https://www.ericsson.com/en/portfolio/digital-services/digital-bss/wallet-platformThe profile we are looking for is a customer minded colleague, with a strong background in solution delivery, support, and operations. You will work in all phases of the life cycle including installation, upgrade, troubleshooting, integration, and maintenance, but also be a key stakeholder for improving our product to meet all the future DevOps demands by taking us to a fully automated CI/CD flow. Our ways of working are based on agile principles, and we are organized in a true DevOps structure, small company approach, there you will play a vital role.
As a part of our Operation & Support Team, you will play a key role in managing the delivery of services on our live customer network, broadcast platform and/or IS/IT infrastructure, manage external (Customer) & Internal Stake holders.
As an MFS Support Engineer, you will be SPOC for internal and external stake holders while working to ensure system uptime & fixing issues as per defined SLAs.
This unit is built and based on diversity, a strong cross unit collaboration, high degree of innovation and a learning culture, to reach business excellence.What you will do:

• Work in all phases of the life cycle including install, upgrade, integration, and maintenance.
• Continuously drive for efficiency, improvements automation and excellence in service delivery.
• Troubleshoot end-to-end and resolve technical issues reported by customer.
• Secure Problem Management activities are efficiently performed and are supported by the other delivery organizations and MSIP functions.
• Coordinate the Problem Management status customer reporting meetings as part of the MS Governance Model.
• Act vigilantly to customer request as per agreed SLA / WLA.
• Seek customer approval for problem solutions that depends on customer acceptance or action and negotiate penalties exception in case of customer non acceptance.
• Secure that the preventive maintenance plan covers customer requirements and grant customer approval when necessary. Coordinate ECW Integration and configuration changes activities within approved change window.
• Ensure that impacts due to forecasted periodic maintenance are reported and agreed with the customer.

Would you like to take a tour to Life at Ericsson MEA, visit short videoEricsson South Africa recruits in line with its Employment Equity plan and will therefore give preference to suitably qualified candidates who are members of designated groupsWhy join Ericsson?At Ericsson, youxc2xb4ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of whatxc2xb4s possible. To build solutions never seen before to some of the worlds toughest problems. Youxc2xb4ll be challenged, but you wont be alone. Youxc2xb4ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.What happens once you apply?to find all you need to know about what our typical hiring process looks like.Encouraging a diverse an inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, .Primary country and city: South Africa (ZA) || WoodmeadJob details: Technical Authority Expert

Ericsson