Job Description

BE responsible for providing high-quality technical support to both technical and non-technical end users while supporting a wide range of printer technologies predominantly HP ensuring equipment is running at optimum as the next Support Engineer sought to join the Cape Town team of a dynamic Internet Service & Network Specialist. You need to be proficient using technology and quick to learn newer technologies as they become available. You will have to assist with installs, maintenance, ordering of parts and configurations. Travel will be required between customer's sites and providing support to other areas of the business where required. You will need Matric/Grade 12, a suitable IT Degree/Diploma, relevant HP service qualifications and 3 years industry work experience troubleshooting, repairs & maintenance of printers with an understanding of basic networking and IP configuration.DUTIES:

• Manage and resolve assigned calls within SLA requirement.
• Diagnose and resolve technical issues.
• Ordering of parts.
• Administrative functions, which include closing of calls, job cards, capturing of travel and other reports.
• Servicing multi-functional printing devices through both phone and hands-on support.
• Maintain service qualifications and achieve all KPIs.
• Provide remote support where applicable (Hardware and Software-related).

REQUIREMENTS:Qualifications -

• Matric / Grade 12.
• IT-related tertiary qualification (Degree or Diploma).
• Relevant HP service qualifications.

Experience/Skills -

• Minimum of 3 years industry working experience troubleshooting, repair, and maintenance of printers.
• 3-5 Years' experience in the field in a similar role.
• Microsoft Office (Excel, Word, PowerPoint, and Outlook).
• Understanding of basic networking and IP configuration.
• Experience with 3rd party software.
• Ability to lift and move heavy equipment.
• Own reliable transport and valid driver's license.

ATTRIBUTES:

• Strong work ethic and good communication skills.
• Highly skilled and proficient.
• Ability to work independently.
• Able to prioritise tasks efficiently and effectively.
• Must be highly organized.
• Good written and verbal communication.
• Solid organizational skills including attention to detail and multi-tasking skills.
• Critical thinking and problem solving.
• Time Management skills with ability to meet deadlines.
• Must be able to work in a team.
• Adaptability.
• Able to tolerate stress.

Copyright 2016 xc2xa9 Datafin. All Rights Reserved.|Manage Cookie ConsentTo provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behaviour or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.Functional Functional Always activeThe technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network. Preferences PreferencesThe technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user. Statistics StatisticsThe technical storage or access that is used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you. Marketing MarketingThe technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.Accept Deny View preferences Save preferencesManage consentsvg class="e-font-icon-svg e-fas-caret-down" viewBox="0 0 320 512" xmlns="http://www.w3.org/2000/svg"path d="M31.3 192h257.3c17.8 0 26.7 21.5 14.1 34.1L174.1 354.8c-7.8 7.8-20.5 7.8-28.3 0L17.2 226.1C4.6 213.5 13.5 192 31.3 192z"

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