Job Description

Cloudbox is a global IT managed service provider with a specific focus on the financial services industry. We provide fully outsourced IT built around best of breed public cloud solutions, ensuring the security and uptime of our customer environments backed up by our fanatical 24x7 support. This is a dynamic and fast paced environment that needs people that a strong desire to learn and a 'can do' attitude.

Role Description

The Support Engineer is a key part of the Cloudbox service framework providing end to end management of tickets and service requests reported by the customer.

Assist users onsite and in person Setup IT hardware for training and examination centres Manage Tickets and Requests Receive and record all calls from our customers Provide initial assessment of all Tickets, attempt first time resolution, and /or escalation Assist with customer onboarding projects and migrations Monitor and escalate Tickets according to the customer's SLA Keep users informed on status and progress of their Tickets Aid customer retention and satisfaction Help to improve efficiency, processes, documentation, and automation.
Technical skills

Excellent technical troubleshooting capabilities including Windows OS and applications, and Office 365 services. MacOS experience a plus. Good working knowledge of networks, routing & switching.
Soft Skills

Customer focused, with an analytical approach with good questioning & listening skills Excellent verbal and written communication skills suitable for an international audience A confident team player with a positive can-do attitude Fanatical attention to detail An ability to learn quickly, and a willingness to study and obtain new certifications and skills (certification will be a KPI of the role) Dependable, hardworking and self-motivated.
Technical Qualifications

A+ N+
Experience

1 to 3 years experience as a IT desktop support technician.

Location

This role is based in South Africa and will be primarily onsite at a customer site

Job Type: Full-time

License/Certification:

A+ (Required) N+ (Preferred)
Work Location: In person

Application Deadline: 2025/04/04