Support Manager
Cape Town, WC, ZA, South Africa
Job Description
Job Summary:
We are looking for a
Support Manager
to lead our customer support team, ensuring efficient issue resolution and excellent service delivery. The ideal candidate should have a strong understanding ofUS consumer behavior, customer service expectations, and regulatory requirements
to enhance the support experience.Key Responsibilities:
Lead and mentor the support team to meet KPIs and service goals. Ensure timely resolution of customer inquiries and escalations. Optimize support processes and implement best practices. Use data analytics to improve service quality and efficiency. Ensure compliance with
US consumer protection laws (FTC, TCPA, ADA, etc.)
. Collaborate with cross-functional teams to enhance customer experience.Qualifications:
Bachelor's degree
in Business, IT, or a related field preferred.3+ years of experience
in support or customer service management. Strong leadership, communication, and problem-solving skills. Experience with CRM/ticketing systems (Zendesk, Salesforce, etc.). * Knowledge ofUS customer service standards, data privacy laws (CCPA), and time zone management
.
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Job Detail
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Job IdJD1396628
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, WC, ZA, South Africa
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EducationNot mentioned