Job Description

:A vibrant and dynamic marketing company focused on advertising is seeking a highly detail-oriented and efficient Support Manager to join their team. This is a permanent, full-time position based in the office with working hours as 07h30 to 16h30 Monday to Thursday and 07h30 to 15h00 on Fridays. This position will involve a range of client service support, office administration, and team management responsibilities. The ideal candidate should be detail-oriented, proactive, and have the ability to work well under pressure, managing both administrative tasks and client-facing functions effectively.Responsibilities:Client Service Support:

• Maintain Avails List and Calendar

• Update availability and flag double bookings

• Add new sites as needed

• Ensure the weekly balance meeting is conducted and the holding is kept up to date

Assist with Brief/Proposals:

• Produce PPT presentations using the required template

• Ensure deadlines are met and information is accurate

• Update with the best photos and accurate information

• Ensure fast turnaround times for briefs

• Pull client evaluations and add new sites

• Assist development with research, ensuring deadlines are met and information is accurate

• Ensure holding is up to date and new sites are well-positioned

Renewal Notices:

• Maintain and populate renewal notices and reminders for the Sales Team

• Send renewals notices with photos and details

Mapping:

• Map client stores for briefs

• xe2x80x8bMaintain billboard files and provide proactive mapping

Maintaining Client Templates/Summary Spreadsheets:

• Update information and photos quickly and accurately

• Assist development with research, ensuring deadlines are met and information is accurate

Anniversaries & Birthdays:

• Confirm event themes, purchase dxc3xa9cor, and arrange cakes

Maintain Client List:

• Keep client list and birthday details up to date

Office Administration:

• Manage office operations, flights, accommodation, and the office budget

• Oversee the general office setup to ensure optimal functioning

• Manage the Site Audit and Office Maintenance staff

• Handle IT issues and secure quotes when necessary

• Update birthday mailers annually

• Assist in onboarding new staff and following the onboarding manual

Requirementsxe2x80x8b

• Matric (Grade 12)

• A relevant qualification in office administration, business management, or a related field is a plus

• Minimum of 3 years of experience in a support or administration role, preferably within the media, marketing, or client services industry

• Proven experience in managing client lists, updating databases, and preparing client proposals

• Experience in office management and handling office operations is required

• Strong background in working with project management tools and office software (e.g., Microsoft Office Suite, Google Workspace, and presentation tools)

• Strong verbal and written communication skills

• Ability to work independently and as part of a team

• Time management and multitasking skills

• Strong problem-solving and decision-making abilities

• Attention to detail and ability to prioritise tasks effectively

xe2x80x8bBenefitsThis is a permanent, full-time position based in the office with working hours as 07h30 to 16h30 Monday to Thursday and 07h30 to 15h00 on Fridays.Our client is in the process of automating key functions with AI, including mapping client stores, maintaining billboard files, and updating client templates. The role will focus on production tasks, such as trafficking the printing and installation of billboard skins and facilitating artwork painting on wall murals and local retail shops.

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