Job Description

Closing Date: 2024-06-27Job Type: PermanentJob Level: SeniorExperience: Between 3 - 5 YearsEE/AA: NoSummarySupport Service Manager / Assistant BOH Manager - 5* Luxury Eco Lodge - LimpopoJoin our client's team and play a crucial role in ensuring the seamless operation of a unique and environmentally sustainable lodge in the Soutpansberg, Limpopo, South Africa. They are seeking a highly organised and detail-oriented Back-of-House Operations Manager to oversee day-to-day operations and support various departments.DescriptionAre you someone who thrives in a fast-paced, multifaceted environment and enjoys ensuring smooth operations behind the scenes? Our client is looking for a dedicated Back-of-House Operations Manager to join their team. In this role, you will be the go-to person for coordinating essential back-of-house functions, directly contributing to their mission of creating magical experiences and preserving wild spaces.Key Responsibilities:

• Coordination: Lead the coordination of operations, ensuring all departments function cohesively.
• Team Management: Oversee daily activities, providing leadership and direction to a small team responsible for various back-of-house tasks.
• Cleanliness & Laundry: Manage the cleaning team rota and ensure efficient operation of laundry and linen services.
• Sustainability: Implement and maintain sustainable waste and recycling management practices.
• Canteen Management: Coordinate the canteen system and collaborate with the Head Chef on weekly food shopping needs.
• HR Support: Assist department heads with HR matters, including contract administration, employee onboarding and offboarding, and disciplinary processes.
• Visitor Management: Manage and coordinate incoming visitors such as external consultants and contractors.
• Accommodation Oversight: Oversee worker accommodation usage.
• Maintenance Liaison: Liaise with local service providers to address maintenance issues efficiently.
• Delivery Management: Oversee deliveries across all business areas, ensuring proper recording and communication with department heads.

Minimum Requirements

• Matric with Maths Literacy.
• A relevant diploma or degree in Hospitality Management, Business Administration, or a related field is advantageous but not mandatory.
• Proficiency in English; Afrikaans and an African language are beneficial.
• Strong collaboration and teamwork skills.
• Excellent written and verbal communication skills.
• Strong administrative skills with basic computer proficiency, particularly in Google Documents and Excel.
• Ability to multitask and prioritize effectively.
• Diplomatic and professional approach to problem-solving and conflict resolution.

Who You Are: Signs You'd Be a Good Fit:

• You enjoy a challenge and take pride in finding solutions to keep things running smoothly.
• You have a keen eye for detail and a commitment to high standards across all areas.
• You thrive in a collaborative environment and are a natural team player.
• You possess excellent communication skills and can interact effectively with staff and external contacts.
• You are resourceful, able to manage multiple tasks simultaneously, and prioritize effectively.
• You are passionate about sustainability and implementing environmentally friendly practices.

Signs You Will Not Be a Good Fit:

• You prefer a predictable and routine work environment.
• You struggle to manage stress or prioritize effectively under pressure.
• You have difficulty delegating tasks and prefer to handle everything yourself.
• You dislike working collaboratively and prefer to operate independently.
• You lack strong communication skills or struggle to resolve conflict diplomatically.
• You are not detail-oriented and find it challenging to maintain consistently high standards.

BenefitsAccommodation on site, 2x meals per day + Bonus Structure

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