Job Description

Principle Objective

At Vista Group, we are committed to transforming the cinema industry with cutting-edge software solutions. As a Support Specialist, you'll be at the forefront of customer service and second-line technical support, ensuring our clients receive world-class assistance.


This fast-paced role requires a self-motivated problem-solver who can prioritize multiple tasks, troubleshoot and resolve technical issues efficiently, and communicate effectively with global teams. You'll have the opportunity to grow your expertise, collaborate with industry leaders, and make a real impact on the customer experience.

Key Responsibilities

Take ownership of investigating, tracking, finding solutions, and resolving technical support issues and questions, including testing solutions before deploying to production, understanding program code and error logs, and logging software bugs, in collaboration with clients, team members, vendors, and third parties around the world in various roles Install and configure Vista Group software remotely and onsite as part of troubleshooting and resolving issues or onboarding as needed Expected to collaborate across regions and departments, taking on diverse tasks and initiatives. Whether on an ad hoc basis, temporarily, or as part of a structured rotation program, you'll gain valuable experience working with different teams, expanding your skill set, and contributing to impactful projects Become knowledgeable of the Vista Group software and the cinema industry to effectively serve clients. Upskill and train clients, team members, vendors, and third parties via various methods such as creating documentation and hosting training sessions. Build strong relationships with clients and team members. Be available on bi-monthly rotation for urgent after-hours support Other responsibilities as assigned

Requirements

Qualification and experience:

Proficient knowledge of technologies such as Microsoft SQL Server, .NET, cloud technologies, and networking desired Excellent problem-solving and analytical skills, verbal and written communication, and organizational skills with meticulous attention to detail Ability to remain composed under pressure, using independent discretion and judgment to assess situations and respond appropriately Commitment to excellent customer service and dedication to creating great outcomes and working relationships Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.) Citizen or resident or holds a current work permit for the required location Current valid passport or able to obtain one promptly if required

Skills, Knowledge, Abilities and Personal Attributes:

You are a

strong team player

who creates value and builds trust through your contribution and your genuine care in doing your best for your team. You are an

effective communicator

who builds trust through your open, honest and constructive communication style. You constantly improve the way we work and create value by

challenging the status quo.

You

take action

and create value though intelligent risks and prioritising what's most important for Vista Group You

create value

by believing in the magic of cinema and seeking to understand the bigger picture of the wider business and industry, to better contribute towards the success of Vista Group

Benefits

You will be supported to continually learn and improve your skills, share knowledge and ideas in the team, and be part of a dynamic and open culture.


We have a range of benefits that include:

Rest & Relax Fridays - Finish at lunch time on Friday but get paid for the full day Annual volunteer day Employee Rewards and Benefits with Perkbox Medical Insurance / Medical Aid Employee Assistance Programme Service Paid Sick leave 5 days bereavement leave per year On-Site Breakfast Bar
If this sounds like you, get in touch to find out more

We value inclusivity celebrate diversity and are committed to offering equal opportunity to our staff and candidates -- regardless of gender, age, race, ethnicity, marital status, disability, sex, sexual orientation, religious, ethical beliefs or political opinion. This commitment is reflected in all our employment policies and procedures.