Support Technician
Cape Town, Western Cape, South Africa
Job Description
Title Support TechnicianAct as a liaison, provide product/services information and resolve anyemerging problems that our clients might face with accuracy andefficiency.Customer Relationship Management:
- Ensure that all customer queries are addressed within the
- First time fix rate and recall rate under the stipulated
- Maintain customer relationship.
- Be productive based on the calls allocated to them.
- Ensure that they comply with all Quality Management System
- Maintain and manage sufficient boot stock.
- Complete administration within time frames as per policies.
- Action and close new calls within customer Service Level
- Technical support, maintenance, trouble shooting on retail
- Complete own training and development objectives as per
- Ensure that all policies and procedures are followed according to
- Matric or other equivalent qualification preferable
- A + Qualification
- Mechatronic diploma or equivalent preferable
- Mechanical, Electrical or Electronic engineering diploma or
- Strong Soft Skills
- Must have a valid driver's licence and own reliable car
- Must have experience in a corporate environment.
- 5- 7 years experience in maintaining equipment in an IT
- Computer literate in relevant operating system
- Mechanical skills
- Electronic skills
- Soldering skills
- Fault-finding techniques
- MS Office
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Job Detail
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Job IdJD1377726
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, Western Cape, South Africa
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EducationNot mentioned