Support Technician Kzn
KwaZulu-Natal, South Africa
Job Description
Title Support Technician - KZNMAIN JOB PURPOSEAct as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.Customer Relationship Management
- Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.
- First time fix rate and recall rate under the stipulated requirements.
- Maintain customer relationship.
- Be productive based on the calls allocated to them.
- Ensure that they comply with all Quality Management System (QMS) procedures provided by the Field Service Managers (FSM).
- Maintain and manage sufficient boot stock.
- Complete administration within time frames as per policies.
- Action and close new calls within customer Service Level Agreements and Mean Time to Respond / Mean Time to Complete.
- Technical support, maintenance, trouble shooting on retail machines.
- Complete own training and development objectives as per agreed timelines in the personal development plan.
- Ensure that all policies and procedures are followed according to the company requirement.
- Own vehicle and valid drivers license is essential
- Must reside in KZN
- Matric or other equivalent qualification preferable
- A + and N + Qualification
- 2 years experience in maintaining equipment in an IT environment
- 2 -3 years Desktop support experience
- Computer literate in relevant operating system
- Electronic skills
- Fault-finding techniques
- MS Office
Beware of fraud agents! do not pay money to get a job
MNCJobs.co.za will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1310553
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationKwaZulu-Natal, South Africa
-
EducationNot mentioned