Support Technician (own Reliable Vehicle Essential)

Woodmead, Johannesburg, South Africa

Job Description


Title Support Technician - (Own reliable vehicle essential)MAIN JOB PURPOSE:Act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.Key Responsibilities:

  • Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.
  • First time fix rate and recall rate under the stipulated requirements. Maintain customer relationship.
  • Be productive based on the calls allocated to them.
  • Ensure that they comply with all Quality Management System (QMS) procedures provided by the Field Service Managers (FSM).
  • Maintain and manage sufficient boot stock.
  • Complete administration within time frames as per policies.
  • Action and close new calls within customer Service Level Agreements and Mean Time to Respond / Mean Time to Complete
  • Technical support, maintenance, trouble shooting on retail machines.
  • Complete own training and development objectives as per agreed timelines in the personal development plan.
  • Ensure that all policies and procedures are followed according to the company requirement.
Qualifications, Experience and Skills:
  • Matric qualification
  • A+ N+ Qualification
  • Mechanical Skills
  • Electronic Skills
  • Soldering Skills
  • Faulting Find techniques
  • ITIL is advantageous
Education National Certificate Level 4 (N4) / Grade 12 (Required)Languages English

Altron

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Job Detail

  • Job Id
    JD1356926
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Woodmead, Johannesburg, South Africa
  • Education
    Not mentioned