Support Technician (own Reliable Vehicle Essential)
Woodmead, Johannesburg, South Africa
Job Description
Title Support Technician - (Own reliable vehicle essential)MAIN JOB PURPOSE:Act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.Key Responsibilities:
- Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.
- First time fix rate and recall rate under the stipulated requirements. xe2x80xa2 Maintain customer relationship.
- Be productive based on the calls allocated to them.
- Ensure that they comply with all Quality Management System (QMS) procedures provided by the Field Service Managers (FSM).
- Maintain and manage sufficient boot stock.
- Complete administration within time frames as per policies.
- Action and close new calls within customer Service Level Agreements and Mean Time to Respond / Mean Time to Complete
- Technical support, maintenance, trouble shooting on retail machines.
- Complete own training and development objectives as per agreed timelines in the personal development plan.
- Ensure that all policies and procedures are followed according to the company requirement.
- Matric qualification
- A+ N+ Qualification
- Mechanical Skills
- Electronic Skills
- Soldering Skills
- Faulting Find techniques
- ITIL is advantageous
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Job Detail
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Job IdJD1356926
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationWoodmead, Johannesburg, South Africa
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EducationNot mentioned