Support Technician

Woodmead, Johannesburg, South Africa

Job Description


Title Support TechnicianKEY RESPONSIBILITIES:

  • Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.
  • First-time-fix rate and recall rate under the stipulated requirements
  • Maintain customer relationship
  • Be pro-active on the calls allocated
  • Ensure compliance with Quality Management System (QMS) procedures provided by the Field Service Manager (FSM)
  • Maintain and manage sufficient boot stock
  • Complete administration within time frames as per policies
  • Action and close new calls within customer Service Level Agreement and Mean Time to Respond / Mean to Complete
  • Technical support, maintenance, trouble shooting on Dell equipment
COMMUNICATIONS & WORKING RELATIONSHIPS:
  • Internal (Rework Centre, PCRs, IMC, Business Optimisation, Fleet Management, Telecoms and Field Service Managers)
External:
  • Customers
QUALIFICATIONS, EXPERIENCE, & SKILLS:Educational Qualifications:
  • Matric qualification
  • A+ N+ Qualification
  • Mechanical Skills
  • Electronic Skills
  • Soldering Skills
  • Faulting Find techniques
Years of Experience
  • 2 years of experience in maintaining equipment in an IT environment
  • 1 Years experience working on desktop equipment
Other requirements
  • Good communication (verbal and written) skills and interaction skills
  • High level of attention to detail
  • Dedication to Customers both internally and externally
  • Must be flexible to take on additional tasks
  • Problem analysis
  • Perseverance
  • Self-Development
Education National Certificate Level 4 (N4) / Grade 12 (Required)Languages English

Altron

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Job Detail

  • Job Id
    JD1334791
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Woodmead, Johannesburg, South Africa
  • Education
    Not mentioned