Support Technician
Woodmead, Johannesburg, South Africa
Job Description
Title Support TechnicianKEY RESPONSIBILITIES:
- Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.
- First-time-fix rate and recall rate under the stipulated requirements
- Maintain customer relationship
- Be pro-active on the calls allocated
- Ensure compliance with Quality Management System (QMS) procedures provided by the Field Service Manager (FSM)
- Maintain and manage sufficient boot stock
- Complete administration within time frames as per policies
- Action and close new calls within customer Service Level Agreement and Mean Time to Respond / Mean to Complete
- Technical support, maintenance, trouble shooting on Dell equipment
- Internal (Rework Centre, PCRs, IMC, Business Optimisation, Fleet Management, Telecoms and Field Service Managers)
- Customers
- Matric qualification
- A+ N+ Qualification
- Mechanical Skills
- Electronic Skills
- Soldering Skills
- Faulting Find techniques
- 2 years of experience in maintaining equipment in an IT environment
- 1 Years experience working on desktop equipment
- Good communication (verbal and written) skills and interaction skills
- High level of attention to detail
- Dedication to Customers both internally and externally
- Must be flexible to take on additional tasks
- Problem analysis
- Perseverance
- Self-Development
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Job Detail
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Job IdJD1334791
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationWoodmead, Johannesburg, South Africa
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EducationNot mentioned