Job Description

Key Performance Areas

Surveillance Monitoring Monitor all Gaming procedures on the gaming floor against the relevant functions. Complete target reports / punter scans on all gaming areas as per unit specific schedule Conduct system checks, alarm conditions and interfaces Record and report on faulty equipment Issue and check playing cards, where required and other gaming related equipment as per SOP Identifies, monitors and actions significant events actioned as per SOP: punter scanning, jackpot verification, table activity, etc. Monitors all non-gaming procedures against the relevant function Proactively monitor high risk areas and emergency response as per set out procedures Reviews all video footage and other documentation/ reports relating to incidents, queries and variances Investigates all variances reported to the Surveillance Department Reporting & Administration Reports or escalates findings of the review and investigations Record and retain evidence to be used for further processes according to standards Reporting all incidents and significant events to the relevant Stakeholders. Prioritises reports according to the severity of the incident. Captures relevant data on the EOB Compiles comprehensive reports where required

Education

Grade 12 or equivalent national qualification in gaming operations



PSIRA Grade C

Skills and Knowledge

Problem Solving



Collecting Information (listening; asking questions)



Analytical skills



Handling conflict



Checking



Attention to detail



Following Instructions



Emotional resilience



Honesty & Integrity



Ability to deal with highly confidential information