Switchboard Operator
Job Description
Job Summary The Switchboard Operator is responsible for answering the incoming calls in a professional and friendly manner as well as liaising and communicating at all levels and to adapt and respect all cultures. RESPONSIBILITIES AND DUTIES To answer incoming, internal and designate outgoing calls in a professional and pleasant manner Liaise and communicate with doctors, executive personnel, public and colleagues Be able to designate complaints to relevant channels Confidentiality is of utmost importance Keep abreast with all relevant information and contingency plans Knowledge of Health and Safety Rules and emergencies To assist with overtime when necessary Operating a busy Switchboard Facilitate telephone calls in and out of the department Log calls for hospital staff and patients where required Log calls for faulty switchboard lines. SKILLS PROFILE EDUCATION Grade 12 or equivalent NQF level 4 qualification WORK EXPERIENCE 1-2 years working experience in the same position Essential. Working experience in private healthcare or healthcare funding industry will be advantageous, Working experience on SAP will be advantageous. Knowledge of Telephone Management Systems advantageous. KNOWLEDGE Computer literacy ( Microsoft office) essential, Good interpersonal and communication skills, Must be able to function effectively independently, Fluent communication in English essential. Multi-Lingual
Job Mail
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Job Detail
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Job IdJD1352820
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:R18000 per month
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Employment StatusPermanent
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Job LocationAmersfoort, Mpumalanga, South Africa
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EducationNot mentioned