Job Description

Line of Service Internal Firm ServicesIndustry/Sector Not ApplicableSpecialism IFS - OperationsManagement Level Administrative & Summary A career in Infrastructure and Property, within Internal Firm Services, will provide you with the opportunity to be a part of developing and managing the PwC operational infrastructure that allows us to support our people and our clients. We focus on all aspects of internal infrastructure services from real estate site selection, facilities management, and physical security to managing relationships with Firm travel partners and event planning.Our Office Services team is responsible for managing the well being of our office environment as well as responding to office requests from PwC partners and staff to help keep the office running smoothly.To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.At the Administrative level, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Conduct self in a professional manner and take responsibility for work and commitments.
• Flex approach to meet the changing needs of teams and clients.
• Identify and make suggestions for improvements when problems and/or opportunities arise.
• Learn about business needs are changing and consider the impact on services provided.
• Take action to stay current with new and evolving technology.
• Handle, manipulate and analyse data and information responsibly.
• Communicate with empathy and adapt communication style to meet the needs of the situation and audience.
• Anticipate the needs of others and take appropriate action.
• Embrace different points of view and welcome opposing and conflicting ideas.
• Uphold the firm's code of ethics and business conduct.

JOB TITLE :Switchboard OperatorREPORTS TO:ManagerLOCATION :WaterfallLEVEL OF EDUCATION REQUIREDPost secondary non-tertiary education. (ISCED 4)WORK EXPERIENCE REQUIREDUp to 3 years in similar positionMAIN PURPOSE OF THE JOBTo operate a Switchboard System with 210 incoming and 210 outgoing lines and 2000 extensions. Will also assist with the helpdesk overflow.PERFORMANCE GOALS (WHAT)INPUT (HOW)Switchboard operationResponding within 3 ringsGreeting clients in a friendly and professional manner.Carefully listening to callers requests/queries.Ensuring that all incoming calls are directed to the correct persons within the firm.Ensuring that all costs incurred are charged to the relevant departments and correct cost centers.Taking correct messages if necessary and forwarding these messages to the owners via e-mail.HelpdeskCapturing unknown mail and posts a list on the e-mail.Assists clients with directions to the Sunninghill office.Provides addresses and contact numbers of PwC offices worldwide to clients.Provide clients cellular numbers when required.Transfers internal calls.Provides information on international and national employees details.OUTCOME / EVIDENCE OF COMPETENCE (MEASURABLE)Zero complaints.Costs incurred charged to the correct department / cost centres.All messages taken forwarded to the owners.Zero complaints.KNOWLEDGEGood knowledge of operating a Switchboard System.Good knowledge of PwC offices.SKILLSExcellent interpersonal skills.Excellent communication skills.Excellent listening skills.Excellent time management skills.ATTRIBUTESGood in creating team spirit, e.g. leading by example.Gaining willing co-operation, e.g. by emphasizing the importance of reaching a work objective.Encouraging co-operation between team members.Strong ethics.Committed.Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)Required SkillsOptional SkillsDesired Languages (If blank, desired languages not specified)Travel Requirements Up to 20%Available for Work Visa Sponsorship? NoGovernment Clearance Required? YesJob Posting End Date June 24, 2024

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