Job Description

About the job System SupervisorDescriptionTo manage and supervise all relevant Point of Sale (POS) transactions ensuring total Customer satisfaction. Handle all Cash Office and banking processes and related Point of Sale (POS) Administrative functions.Requirementsxc2xb7 Grade 12 plus 5 (five) year related experience or minimum of 10 (ten) years' work related experiencexc2xb7 Ability to communicate in English and the dominant language spoken in the geographical area where the position is availablexc2xb7 Above average numeric skillsxc2xb7 Proven ability to provide exceptional Customer servicexc2xb7 Proven ability to work under pressurexc2xb7 Must be computer literatexc2xb7 Previous Cashier experienceCustomer Servicexc2xb7 Ensure that all speed point transactions, i.e. credit and debit card transactions are done effectively and efficiently.xc2xb7 Be willing to assist Customers with their needs through clear and effective communicationxc2xb7 Assist the Customers with requests, queries and complaints and resolve or escalate to managementxc2xb7 Offer fast, friendly and efficient service to all Customersxc2xb7 Control and ensure the availability of stationary and consumables, within the StoreCash Handling and Bankingxc2xb7 Controlling of Store floats (Petty Cash, Till Floats, Change Floats)xc2xb7 Change ordering and dispensingxc2xb7 Balancing and recording of Petty Cash expenses and vouchers in the Petty Cash Ledgerxc2xb7 Processing Back Office transactions and Cashing up of Cashiers and the Back Office Till (e.g. Bulk Deposits, Special Deposits, Charge Cards, Loyalty Cards, and Returns etc.)xc2xb7 Ensure that all returns are valid and done correctlyxc2xb7 Cash Clearance to be actioned and queries to be resolvedxc2xb7 Ensure pick-ups are done timelyxc2xb7 Carry out End of Day sessions on all Point of Sale (POS) terminalsxc2xb7 Daily Cash Up of all Point of Sale (POS) terminals including the Back Office terminalxc2xb7 Ensure 2nd (second) Cashbuild designated Employee to be present with CIT money collectionxc2xb7 Ensure daily takings are collected by the Cash in Transit (CIT) Company.Ready for Businessxc2xb7 Ensure Ready for Business processes implementedxc2xb7 Ensure the Cashiers maintain their area of responsibilityxc2xb7 Ensure the Cash Office is neat and tidy at all timesxc2xb7 Only Cash Office related documentation within the Cash Office and that all documentation is filed neatly and that all filing is up to datePeople Managementxc2xb7 Ensure that all Cashiers are present and available in their area of responsibility in order to assist Customers and perform all other responsibilities.xc2xb7 Ensure Cashiers have a trained backup availablexc2xb7 Ensure Cashiers execute their daily duties. (Ready for Business and Beyond my Control checklists).xc2xb7 Ensure scheduling of subordinates is done on timexc2xb7 Take responsibility of Product Knowledge training to Cashiers as per Store Manager agreementxc2xb7 Scheduling and supervising of all Point of Sale (POS) Employees. (Leave, Time Off, Day off etc.)xc2xb7 Monitor and evaluate performance of subordinatesxc2xb7 Ensure all cashiers comply with the company dress codeSafety (OHSA) Requirementsxc2xb7 Ensure that safety standards are adhered to.Security Awarenessxc2xb7 Be aware of any suspicious people and / or activities. In the Store and outside.xc2xb7 Password securityxc2xb7 Ensure that the Cash Office is securedxc2xb7 Ensure that the Cash Office door is always locked when Pick-Up's, Cash-Up's, and Cash in Transit (CIT) collections are donexc2xb7 Ensure till Pick up's are done within the set parametersxc2xb7 No unauthorised persons allowed in the Cash Officexc2xb7 Safe keys are locked away and in safe custodyxc2xb7 No Rations, stock, and unrelated documentation to be kept in the Cash Office.

Cashbuild