Job Description

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Job Overview

Expiration date:

17 May 2025

Location:

Bellville, Western Cape

Job Title:

Systems Analyst Agent T1

Education Level:

Certificate

Job Level:

Intermediate

Minimum Experience:

3 - 5 Years

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Systems Analyst Agent T1 reequired in Bellville, Cape Town.

A renowned Cosmetics Company is looking for a Systems Analyst Agent T1 to join their team on a full-time permanent basis for their offices in Bellville, Cape Town.



Excellent compensation package plus benefits internal career advancement opportunities.

Requirements

:


2 - 4 years practical experience as a Systems Support Analyst, Application Support Analyst or similar. National Matric Certificate: Grade 12 Basic XML, Python or JS. Basic SQL/Postgres. Odoo Certification V15/V16. ITIL V4.

Functional Duties and Responsibilities

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Provide responsive and courteous technical and system support to end-users via various channels, including phone, email, chat, or in-person. Efficient issue and problem resolution - diagnose and resolve system and sub-system related issues reported by users. Reset user passwords, unlock accounts, and manage user access and licenses based on organisational policies. Assist users with using and troubleshooting the system and related processes in order to self-troubleshoot and resolve issues. Offer remote assistance to users who are not physically present, using remote support tools to diagnose and resolve issues. Ensure that users follow security protocols, such as using strong passwords and being cautious about phishing emails and other security concerns. Perform UAT, as directed, to ensure changes are thoroughly tested and signed off before deployed to production. Utilise monitoring tools to proactively identify and address potential issues, ensuring high system availability, capacity and performance. Diligently and accurately perform proactive system maintenance, administrative, and reporting tasks. Highlight opportunities to automate routine tasks and processes to improve efficiency and reduce manual intervention. Maintain accurate records of user issues, resolutions, and support activities, ensuring a comprehensive knowledge base. Provide training to users on new system features and enhancements, best practices, internal protocols, and tools to enhance their technical understanding and operating skills. Maintain comprehensive documentation of system configurations, procedures, and troubleshooting steps for reference and knowledge sharing. Create, manage, and track support tickets using a ticketing system to ensure timely and efficient issue resolution. Communicate effectively with users and other stakeholders, providing status updates and information about issue resolution progress. Report and escalate service outages, anomalies, risks, vulnerabilities, mistakes, and service dissatisfaction. Stay updated on the system, its sub-systems and features, latest technologies, tools, and trends in the IT field to provide better support and insights to users.

Applying for this position

:


* Only open to South African citizens.