Job Description

Position summaryIndustry: FMCG & Supply ManagementJob category: FMCG, Retail, Wholesale and Supply ChainLocation: Western CapeContract: PermanentRemuneration: Marker RelatedEE position: NoIntroductionUnderstand and translate business requirements into quality system solutions and ensure optimal system performance and stability through support and continuous improvement.Job description

• Analyse current systems solutions and business requirements

- Interpret and provide input to translate business requirements into business requirement definitions and specifications- Analyse and evaluate required system enhancements- Analyse existing systems and interfaces for modification / improvement purposes

• Design new or enhanced systems to accommodate business needs

- Participate in the process design or re-design and translate business / user requirements / processes into less complex system design- Design less complex system enhancements- Change systems specifications based on testing problems / changing requirements- Design interfaces and solutions with other systems- Adhere to the change request process- Complete peer review of team change requests submissions- Provide input to deployment plans based on designs

• Testing of proposed solutions

- Develop system test plans for system, regression and integration testing- Perform systems testing and integration testing, and feedback results- Assist business and external stakeholders with functional and integration testing of solutions and changes for sign-off

• Participate in the implementation of new solutions to ensure successful integration into current environment

- Manage the creation and hand-over of the system administration procedures- Participate in the post-implementation reviews for completed projects

• Support current solutions

- Attend to user queries, incidents and requests as per ways of working- Ensure the stability of the existing systems environment in line with agreed SLA's- Provide input to development/programming and technical support teams- Provide functional guidance- Complete peak checks and reporting during peak periods

• Collaborate with and support ITS and the Business

- Integrate with relevant business and IT teams- Provide system input to design of user training material- Provide operational support to the business areas- Provide knowledge transfer and support to team members- Collaborate with 3rd party service providers for operational, technical and functional support

• Create and maintain documentation

- Develop and maintain all relevant SDLC documentation- Document, publish and maintain system design (new system developments and enhancements) and all interfaces with other systems- Update standby and support manualsMinimum requirementsTECHNICAL AND FUNCTIONAL COMPETENCIES

• Minimum 3 years IT degree/diploma
• 3 - 5 years relevant IT experience
• Will be required to perform standby duties on rotational basis
• Retail experience advantageous
• SQL and relational database knowledge is required
• Working knowledge of various system integration formats
• Able to work independently on less complex projects and improvements
• SDLC and testing methodology knowledge
• Supply chain knowledge/understanding advantageous
• Takes ownership, accountability and is self-motivated
• Attention to detail
• Is aware of and responsive to internal and external events and influences on the technical landscape
• Ability to research technology-related concepts, trends and best practices, and apply findings
• Appropriately derives and organises the essence of information to draw solid conclusions
• Looks beyond symptoms to uncover root causes of problems to be solved
• Synthesises data from different sources to identify trends
• Demonstrates a results-oriented mindset in planning and implementing activities/projects
• Monitors and tracks progress to ensure delivery of all planned commitments, and keeps the appropriate people informed
• Prepares clear, well-structured presentations using a variety of tools and techniques
• Prepares written reports and briefs and communicates ideas clearly
• Discusses issues and exchanges information with partners to identify areas of mutual interest and benefit
• Convinces others by identifying benefits for all; looks for ways to increase the value of the partnership for all parties
• Adjusts to work effectively within new work structures, processes, requirements, or cultures
• Actively seeks out positive spin-offs of change and investigates ways in which change can be used
• Anticipates change and continuously remains prepared for change
• Demonstrates resourcefulness in acquiring necessary knowledge, skills and competencies to adapt to change

Woolworths