Job Description

Responsible for administration and maintenance of A5 Groups network infrastructure, including routers, switches, firewalls, WLAN, WAN, company ERP software, voice, and video.Secondary responsibilities include maintenance of enterprise systems and storage, virtualization, messaging, and backups. Assists with vision, strategy, and planning related to enterprise infrastructure; evaluates new technologies, and documents existing and new environments. Performs daily end-user troubleshooting, support, and problem resolution.Essential Duties and Responsibilities

• Performs deployment/administration of network including routers, switches, firewalls, and WLAN.
• Network performance monitoring and evaluation systems.
• Digital signage infrastructure
• A/V device setup and troubleshooting
• Voice/Data vendor management
• Provides rapid deployment of fixes to systems and network devices in response to newly identified security threats.
• Assists with software and hardware upgrades and roll out of IT applications and services.
• Assists with IT-related facilities projects.
• Assists with supporting and maintaining our datacentres.
• Actively participates in various network security-related activities.
• Provides end-user support.
• Coordinates systems and network backup and recovery.
• Documents IT services, systems, operational procedures, network topology, and hardware inventory.
• Maintains a working knowledge of applicable POPI regulations as well as policies and procedures of A5 Group Holdings, to ensure adherence in a manner that reflects honest, ethical and professional behaviour.
• Supports and conducts self in a manner consistent with customer service expectations.

Supervisory ResponsibilitiesThis job has no direct supervisory responsibilities; however, responsibilities may include engagement/project management or team lead roles requiring management of projects and personnel.QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.Education and/or ExperienceEducation:

• Bachelors degree in computer science or a related field.

Experience:

• 5 years experience in an IT environment including designing, installing, and integrating information systems products:
• Configuring and maintaining networking devices (routers, switches, firewalls, VPN, routing protocols, etc.)
• Voice and video (3CX).
• Microsoft Windows clients and servers.
• Following technologies and applications are preferable:
• WAN technology experience including MPLS, QOS, and VPN
• FortiGate SD-Wan
• Azure administration
• Microsoft Defender / Bitdefender / Mimecast security administration
• Microsoft Active Directory administration.
• Microsoft Exchange administration.
• Hyper-V virtualization technologies.
• Network-attached storage (NAS)
• Backup products and methodologies

An equivalent combination of education and experience will be considered.Computer Skills

• Proficient use of the Microsoft Office suite

Certificates, Licenses, Registrations

• Microsoft Certified Solutions Associate (MCSA), Microsoft Certified Solutions Expert (MCSE) (preferred).

Other Skills and Abilities

• Periodic travel is required.
• Must be available for after hours support if needed.
• Must be able to lift server and network equipment and install cabling.
• Responsive and customer focused.
• Excellent organizational and project management skills, including ability to work on multiple tasks or projects simultaneously.
• Excellent analytical and problem-solving skills, including high degree of attention to detail and methodical processes.
• Self-motivated and able to work independently or with a team.
• Willingness to help in any way with any job-driven by team success.
• Excellent oral and written communications.
• Excellent interpersonal skills.
• Grace under pressure - ability to work effectively and calmly during problem resolution and/or when deadlines are tight.
• Essential core values such as respect for others, timeliness, proactive, responsive, and follow-thru on deliverables, etc.
• Must be able to keep work areas neat and organized.

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